Sunrise Chevrolet of Forest Hills

Despicable behavior. I intended to pass on leaving a review. Until this afternoon when some slimeball salesperson decided to include me in a text message blast. *le I intended to pass on leaving a review. Until this afternoon when some slimeball salesperson decided to include me in a text message blast. *lengthy details follow* I drive a Bolt EV. The 'service soon' light appeared (after the garbage recall software update), throttling my max charging speed to 4KW/h (that's a brick). After an unsuccessful visit to another dealership I called the EV Concierge system, who advised me to allow them to contact Sunrise Chevrolet on my behalf. Promising start; a service advisor phoned about 30 minutes later and sounded competent: yes, they could schedule me the following Monday and yes, their EV tech would be on staff that day. I was advised to arrive as near 0700 as possible, to get my car in so they could complete diagnostics as quickly as possible. I arrived around 07:15, and the rest of my day is an unqualified disaster, thanks to the incompetence and neglectful behavior exuded by these clowns. Here's the timeline for my day: 07:15 - I am ushered into the bay and treated as if I am there for an oil change on an electric vehicle. I ask for the service advisor, whom I mentioned by name, and everyone acts as though I do not speak English. 07:35 - The service advisor appears, and I wait for them to boot up their system 07:45 - My car finally gets a tag, and the diagnostic tool is inserted into its bay by the service advisor. That is a hopeful sign... 07:50 - I was in their lobby for a couple minutes, looking at my phone to see where I can pass the time. The service advisor who entered my vehicle saunters out and tells me to take a fricking hike. I had no intention of camping out in their lobby until my vehicle's status was determined, yet within a couple minutes I am thrown out into the (literal) cold because I had the temerity to take a seat and get my bearings in their smelly yet empty service lobby. 07:50 - 14:30 (~ 6.75 hours) - I wander about Forest Hills Queens waiting for a call. Fortunately I am a resourceful and healthy person; I shudder to think what would have happened to an older or feebler individual who had been treated this way. EMPHASIS: the motherscratching service advisor who admitted my vehicle more than 6 hours before HAD ALREADY INSERTED THE DIAGNOSTICS TOOL AND I SAW THE SoB DO IT. 14:30 - I have had enough. I walk into the Sunrise Chevrolet service lobby, hoping for 30 seconds' grace before someone boots me again. I was half right; a xxxxxxx salesperson decides to accost me. They offer a trade, as if someone there to have their vehicle serviced is a decent sales lead. 14:35 - The service advisor who admitted me sees me through the bay door and kind of waves. 14:45 - At long last I am advised of the result of my diagnostics; one of my battery pack cells has failed and they will replace my battery under my warranty. Took these professionals more than 6 hours to properly interpret the results of a straight-forward diagnostics report. 14:50 - As I am exiting to catch the train, that xxxxxxx salesperson sidles outside with me. He asks, again, whether I am interested in a trade. This MF doesn't know, even now, what kind of vehicle I own nor why I am at Sunrise in the first place. My day is 100% shot so I decide to mess with this guy a little. I ask them what Sunrise will pay to buy my Bolt EV, forget a trade. No disappointment: this salesperson claims (falsely) that they will have a look and send me an estimate; what they are really after is a positive google review. With wind whipping about us, bringing the temp below freezing, this guy watches me go to this area of google reviews to leave a positive review. Which I, of course, delete as I walk away. Whatever, right? One lives in NYC, one expects some difficulty getting vehicle repairs done. It is > 2 weeks with no word, whatsoever, from Sunrise. After 10 days' time I am leaving voicemails, messages, threatening to show up in person (though I won't as I know they'll just ask me to walk around Queens More

AVOID AT ALL COSTS! !! BELIEVE THE OTHER BAD REVIEWS!! I stopped in to look at a certified suburban the vehicle was clean and looked great. I put a deposit down since it !! BELIEVE THE OTHER BAD REVIEWS!! I stopped in to look at a certified suburban the vehicle was clean and looked great. I put a deposit down since it was the end of the day and they needed to fix something first so I agreed to come back and finalize on a different day. Once I finally come back in (a week later) all the numbers we agreed upon were completely changed. The purchase price on their site is $2,000 more than the actual price just FYI to everyone. They also increased the price by $1,600 from the day I put my deposit down to the day I came in hoping I wouldn’t see it. They also changed their offer on my trade in down by $2,000 for no actual reason and don’t forget the extra $6,300 of fake fees they tried to slide in the deal as well. $1,175 govt fee that’s not a thing. $2,325 dealer prep fee, $1,675 safety and inspection fee? All of these are xx. They also offered me completely different financing than was presented to me originally which can’t possibly have changed because they pulled my credit on the date of the deposit! There are other reviews that say these same things among what others look like fake reviews but please stay away from this god awful place. It’s sad to know that they sell people vehicles like this. I would have bought a vehicle listed on their site for $43k and ultimately came out with a loan of $56k. BEWARE! More

AVOID! screwed us over. Made us wait over a week for a car only for them to change the pricing (by over $10,000) when we showed up to get the car that we al screwed us over. Made us wait over a week for a car only for them to change the pricing (by over $10,000) when we showed up to get the car that we already put a deposit down on. SCAM!! More

Arthur was very excellent. He was patient and answered all my questions. This is my 3rd outlander I have purchased from here and I will keep coming back! He was patient and answered all my questions. This is my 3rd outlander I have purchased from here and I will keep coming back! More

We had a great experience. The salesperson was professional, respectful, great interpersonal skills, knowledgeable about the service he rendered. He is an asset to your organiz The salesperson was professional, respectful, great interpersonal skills, knowledgeable about the service he rendered. He is an asset to your organization. Thank You More

My experience here was Wonderful! The staff were very Professional, and they were able to do what they said they could. I would buy from Sunrise Chevrolet again. The staff were very Professional, and they were able to do what they said they could. I would buy from Sunrise Chevrolet again. More

I had a great experience at Sunrise Chevrolet. Yan took great care of me and kept everything authentic and honest. I was so happy he was able to work everything out for me. Yan took great care of me and kept everything authentic and honest. I was so happy he was able to work everything out for me. More

The service advisor who took care of me and my vehicle was polite and helpful. He knew I was on a time schedule so he kept me updated on how things were moving along during my service appointment. was polite and helpful. He knew I was on a time schedule so he kept me updated on how things were moving along during my service appointment. More

Yan were great! ! I would recommend you buy your car from them, very friendly plus a quick and easy process. ! I would recommend you buy your car from them, very friendly plus a quick and easy process. More

Arthur did an excellent job, he was through and efficient. I am very satisfied with the experience. efficient. I am very satisfied with the experience. More