Sundance Chevrolet - Service Center

I had great service by everyone who helped me made my first car buying experience very easy! first car buying experience very easy! More

Lou Flynn (salesman) and Josh Winters (finance) did an excellent job . I texted Lou and told him I wasn't happy with my Toyota I had just purchased a few months the back. He went to work ! I noticed a Ni excellent job . I texted Lou and told him I wasn't happy with my Toyota I had just purchased a few months the back. He went to work ! I noticed a Nissan Pathfinder on there lot on the internet. He sent me pictures of the car, figured out my costs, and had me in my new car the next day...outstanding job , outstanding dealership!! We will always go back to Sundance . 5 yrs and they have never done us wrong ! More

My kids were in an accident and I wanted their car fixed right away. I contacted Chris Wilfong who directed us to Brian at the Body Shop. Brian and his team came in on price, time, and restored the vehicle right away. I contacted Chris Wilfong who directed us to Brian at the Body Shop. Brian and his team came in on price, time, and restored the vehicle to its new appearance. They accommodated our tight schedule with a rental car, and were incredibly easy to work with. My kids lives were turned upside down and Sundance helped bring back some normalcy. Thank You!!! More

She was most helpful, She was able to find the model we wanted and the feature s required by us. We also received much appreciated help from Nate in familiarizing us with the vehicle features wanted and the feature s required by us. We also received much appreciated help from Nate in familiarizing us with the vehicle features More

AVOID SUNDACE AT ALL COSTS!!!! Was told by my sales AVOID SUNDACE AT ALL COSTS!!!! Was told by my sales rep. I could bring purchased vehicle back to complete the promised and already paid for servic AVOID SUNDACE AT ALL COSTS!!!! Was told by my sales rep. I could bring purchased vehicle back to complete the promised and already paid for services to be compete. After wasting the time to drive to the dealership (after multiple reschedules) I am told after being made to wait an hour or so that the services cannot be completed in the 4-5 hours I was told by my sales rep and that they would at least take a day. With rain rolling in possibly 2 days. Was forced to "reschedule" yet again as I needed a vehicle for work and to get my mother to health appointments. I Quote the reschedule because I was assured that Jay from Service had to contact the Sales Rep I dealt with to set up the new time for service, etc. He never contacted the sales rep (according to the sales rep) and I was left without answers for days. I finally took matters into my own hands and contacted sales rep. that is when I learned that Jay never bothered to bring him up to speed. At this point in time my service has STILL not been completed. Not even the hub cap put on that was in the shop the day I was there and had to leave for this false advertisement time fiasco. More

On Dec 7th, we took our 2009 Tahoe in for a Check Engine and Oil Pressure light. The oil pump was the main repair and although the warranty covered most of the repairs, we still had to pay almost $1000. It and Oil Pressure light. The oil pump was the main repair and although the warranty covered most of the repairs, we still had to pay almost $1000. It is because of the warranty that I think our service was so disgraceful and unprofessional. This review covers an eight week period of terrible experience with Sundance and I had to cut a lot of it out to accommodate the character limit. The first repair wasn’t a bad experience. We got a Chevy Cruz for a rental. By Friday of that week, our car was ready and my wife returned the rental car and drove the Tahoe out of the shop. Two miles away, the Oil Light came on again and she drove it back. We were able to use the rental again, but hoped the repairs wouldn’t take longer than another week; my wife and I read through the warranty coverage agreement and a rental car is covered by our warranty company up to $40/day for 6 days. Two weeks later, on Dec 16th, with no customer contact, I called for updates and whether or not our rental coverage was extended by the warranty company. I was told they were waiting on the warranty company. A week later, on Dec 23, still without a call, I called again and asked for an update and about rental coverage. Two weeks later, on Jan 11th, 2021, still without a call from Jay, I called and asked for an update. Jay said that he was waiting on a code from the warranty company, but that our Tahoe will be ready to picked up two days later, on Wednesday. Saturday, Jan 16th, no calls from Jay or a manager. At this point, it had been in the shop a total of 41 days. Our rental car agreement had been expired for over a month. I called Sundance and talked to a manager. The following Monday, on Jan 18th, I finally received two phone calls from Jay who said that Sundance and the warranty company were going back-and-fourth on rental car charges and that they came to the agreement that we would only have to pay $100 (we would have returned our rental before the six days were out). That evening, I returned our rental and picked up our Tahoe. The following day, Jan 19th, 5 miles down the road, another service message came on saying that the Hybrid System needed to be serviced. We immediately drove it to Sundance Chevrolet for the third time. Jay said he would give me a call and let me know what the problem was as soon as possible. Before I left, I asked if I needed to sign any paperwork. Jay said that he would take care of it and that paperwork wasn’t necessary. That afternoon, I noticed a large puddle of oil on my driveway underneath where the Tahoe sat for the night. A week later, on Jan 26th, no updates, no estimates or quotes, and with still no word from Jay, I gave him a call. He said that our vehicle was done and was “ready to be picked up at any time”. Jay said there would be no charge due to it being a leaky hose and that it was “more than likely their mistake”. The next day, Jan 27th, my wife picked up the Tahoe. There is still a leak. I also noticed that there was a greater amount of miles on the odometer than what I remember the Tahoe had. They had put 64 miles “test-driving” it. No manager could explain that. They also didn't air up the tires which were still 10-20psi below where they should have been (the manager said this was from the cold weather...). We took our Tahoe to a mechanic shop in Perry and they said everything Sundance worked on had a "healthy" leak of coolant and oil. They ended up replacing almost everything. Thankfully, they took multiple pictures of the work done by Sundance and said it was all human error. They also found a bolt in the bottom of the oil pan that didn't even belong to our Tahoe engine. We filed a complaint through the State who sent an agent out to Sundance. We wanted $1400 from Sundance to cover the bill from Classic Auto--a more than fair settlement. They offered $500 and only if we took this review down. The manager couldn't understand why we didn't bring the Tahoe back in for the oil and coolant leaks. They have flagged this review on Google which is why I have come here to post now. More

George berry is the best took care of all the banking info and went ubove and beyond expectations of perfeshionalism waiting patiently for my insurance check too come in from my total loss claim holding info and went ubove and beyond expectations of perfeshionalism waiting patiently for my insurance check too come in from my total loss claim holding the vehicle for 2 weeks More

Dont have many words but Troy did something I think he couldn't do, but he did. He gotten me into a car i really wanted. He did an awesome job. Thank you Troy. couldn't do, but he did. He gotten me into a car i really wanted. He did an awesome job. Thank you Troy. More

My new impala is great! Jessica was a great resource in finding the Impala closest to what I wanted. She was very knowledgeable in options and current programs. This made the Jessica was a great resource in finding the Impala closest to what I wanted. She was very knowledgeable in options and current programs. This made the new car experience even more fun! Joseph (in the service department) has been, and is, determined to solve a wheel balance problem to my satisfaction. The tire problem was solved with 4 new tires with oversight by Joseph Bruder in the service dept..I am completely happy with the work and will recommend Sundance to all! Thanks team! More

Awesome service, accommodating I purchased a new to me used vehicle which had a couple of issues. Between Sam the sales manager and Ray the service technician they are taking great I purchased a new to me used vehicle which had a couple of issues. Between Sam the sales manager and Ray the service technician they are taking great care of me. They have been very accommodating to my work schedule and providing me with a ride to work and then a loaner car so that they can take care of my vehicle. Great personal and professional service. That you Sundance!! More