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Sullivan Honda - Service Center

Torrington, CT

4.7
64 Reviews

64 Reviews of Sullivan Honda - Service Center

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May 09, 2024

Excellent service, as well as, accommodating waiting facilities! Recommend this dealership wholeheartedly…. Try them…you will definitely go back! More

by Squeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Sullivan Honda is fantastic and a pleasure to work with. The service is excellent and the people are very friendly and helpful. I've had my issues with other dealerships in the past and Sullivan Honda is More

by abrady55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever did the Full Detailing of the Vehicle
April 22, 2024

Work on the vehicle was performed well. Person at the service desk (Paige) was rude, condescending, and abrasive. Vehicle needed rear brakes, and this person told my wife that she really sh More

by SteveL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige
Apr 25, 2024 -

Sullivan Honda responded

SteveL, very sorry to learn of your experience with our service representative, and I can assure you this is very unusual feedback. Nelson, our service manager, has attempted to contact you to discuss your concerns. If you have an opportunity, please look for his call/message, or contact him at 860-489-5010. Again, very sorry that you and your wife were offended by the interaction, that was not the intention.

April 15, 2024

I have been to a few car dealers over the 60 plus years of driving, but thi is one of the only times that I felt the staff was not trying to upselling their services. GREAT dealer. More

by s.j.klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who serviced my car
February 22, 2024

Very good service, professional approach, I always recommend this dealership - service center to my friends. More

by Andrew G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2024

Service department advisors are friendly. 2nd and last oil change for me here. Oil was dripped all over engine for the 2nd time. Sloppy technicians. More

by Hancock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Paolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2023

Great service from making an appointment to job done. They all even make my dog feel welcome. More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person or people who worked on my car
December 11, 2023

Marissa is especially good. The service department is great. We feel that we always get great service. More

by Egood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

Early hour service, fantastic. Replaced worn out fixture, tested battery (my concern) which needed replacing. All my repairs/replacements were done under 1 hour. Great service More

by rgfarley104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mechanic - not sure who it was, but thank you
December 05, 2023

My service associate was courteous and friendly. The service was done in a timely manner and I was happy with the results. More

by Olear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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