Suburban Toyota of Troy - Service Center

last visit was on 11/22 and always ask them to check my brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise c brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise coming from under my car that is about 5 moths after the last visit on 11/22 he came with shock words i have to change back my rotors and pads . I told him last 6 visits i asked to check my brakes and now you coming to tell me that . Now those people no one should trust them any more. More

The people at this dealership are the most curtious group I have ever dealt with. I have ever dealt with. More

What a delight to bring my cars to Suburban Toyota of Troy. All of the service providers are top-notch but we have a special appreciation when we connect with Mary Ann. She really is friendly, pleasant a Troy. All of the service providers are top-notch but we have a special appreciation when we connect with Mary Ann. She really is friendly, pleasant and absolutely knows her automotive stuff. We always feel like we are taking good care of our cars but trust that we are getting done just what needs to be done. We never feel that fear that one can feel at a car shop that might be dishonest or taking advantage. Not here. Not with Mary Ann. Thanks! More

the worst dealer experience i have ever had regarding normal maintenance. I come in for a routine oil change that i already pre paid for....upsell big time on filters....i said ok....save some time doin normal maintenance. I come in for a routine oil change that i already pre paid for....upsell big time on filters....i said ok....save some time doing it myself. Was told I needed duct cleaning because leaves got into my vents during cleaning. Excuse me.....you got the leaves into my air ducts....there was no problem before i came in here....only when i left More

Employees were knowledgeable and helpful with my concerns. Steve really did a great job tracking down all the people we needed to make the purchase. concerns. Steve really did a great job tracking down all the people we needed to make the purchase. More

Steven in service is the best service advisor that I have ever worked with. He called me numerous times to update me on my car. A+ Steven and THANK YOU. ever worked with. He called me numerous times to update me on my car. A+ Steven and THANK YOU. More

Steven was so friendly and helpful, and was great to work with in purchasing my new car. He was in communications with us throughout the entire process, and answered ALL of my questions. No doubt the best with in purchasing my new car. He was in communications with us throughout the entire process, and answered ALL of my questions. No doubt the best salesperson at Suburban! More

An Exemplary Role Model for Toyota Service!! I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendati I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendations, and is sensitive to customer financial resources/concerns. I have been dealing with Suburban Toyota through 6 vehicles over 15 years. I now request my purchase/lease deals include a request that she is the lead Service Consultant for my motoring needs. Great representation of Suburban Toyota Quality Commitment! More

Gary was very professional, warm, and concise when helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on tim helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on time for an evening event I had planned. I would highly recommend him to my friends and family. More