Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Suburban Ford of Sterling Heights - Service Center
Sterling Heights, MI
166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
166 Reviews of Suburban Ford of Sterling Heights - Service Center
Sort by
May 09, 2024
I wanted to schedule an oil change and discuss a problem with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not r with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not reach anyone by phone and had to schedule the appointment on-line. I took my car in 5/7/24 at 9:00 am and picked it up 5/924 at 2:20! Basically 3 full days and nothing was done. On 5/8/24 I said that I had to pick up my car 5/9/24 so if the transmission could not be diagnosed, just do the oil change an reschedule the transmission diagnosis for the following week when someone was available. After 3 requests (via phone and text) 5/9/24 for status went unanswered I went in to pick up my car at 2:20. All I got were excuses about lack of help for transmission work. This is a poor reflection on both Suburban Ford and Ford Motor company. I would expect a Technical Service Bulletin to be handled promptly by Ford. Suburban Ford Service has got to come up with a way to schedule transmission work that does not require leaving your car at the dealership for several days with no action. The service representative never offered to reschedule or apologize for the lack of communication. More
by dissatisfied
Employees Worked With
Helpful April 25, 2024
GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I CRACK UP READING THESE BAD REVIEWS. LOOKS LIKE A LOT OF WHINING BY UNREALISTIC AND ANGRY PEOPLE WHO JUST WANT THEIR POUND OF FLESH FOR NOT BEING THE ONLY PERSON IN THE WORLD. More
by Alan S
April 19, 2024
I have purchased two new vehicles from Suburban Ford of Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my most recent visit today I scheduled an Oil Change and Tire Rotation on my F-150 for 2PM. Jason wrote my vehicle up when I arrived. I asked Jason if they could look at my left rear tire for a slow leak while I was at there. Jason said yes. Jason asked if I would be waiting at the dealership and I told him yes. I then waited 2 hours and 8 minutes until I received a text from Jason that said the repair was taking a bit longer than it should but the vehicle should be done soon. After waiting for 2 hours and 45 minutes I finally received a text from Jason that my vehicle was finished. When I arrived at the counter Jason did not apologize for the delay or take ownership for the poor service. Instead of taking ownership for the poor service and apologizing Jason repeatedly used the phrase “things happen”. He informed me they have a tire machine broken and they are understaffed. Jason is the Service Manager. I watched waves of customers come in to have their vehicle service after me and leave before me. The lack of communication from the Service Manager throughout the repair along with the inability for the Service Manager to take accountability have made me decide to take my business elsewhere. Jason did decide to not charge me for the tire repair and considered that a resolution to the problem. The most valuable thing to me is my time, not being give a free flat repair. No accountability from the Service Manager combined with a lack of communication from the Service Manager throughout a very delayed repair makes this Service Department a poor location to choose. More
by Pete
Employees Worked With
January 09, 2024
Worst experience EVER with the Service Department. SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were ev SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were even done. No calls to update on status of vehicle even after I called at least 6 times requesting a callback. More
by Jaimew10
December 28, 2023
Sales and parts are great, but trying to get a hold of an actual service advisor is an exercise in futility. The service calls are farmed out to an overseas booking center. Wait 15-20min to get an answer, th actual service advisor is an exercise in futility. The service calls are farmed out to an overseas booking center. Wait 15-20min to get an answer, then request a call back, then wait (3 days now) for a call from someone actually in the United States. Lesson learned! More
by Umzy32
Employees Worked With
No one answers
November 02, 2023
I would give no stars! Not sure how my daughter was able to purchase this car. But it has been at the shop for almost 2 weeks now. Not blaming your dealership about the war Not sure how my daughter was able to purchase this car. But it has been at the shop for almost 2 weeks now. Not blaming your dealership about the warranty but this should be a top priority she is a college student with NO car and yet no one has told us whats going on. Secretary of state of regulatory Services More
by tleititisa
Employees Worked With
Amanda Brown
October 31, 2023
Shawn lied to us throughout the entire process and tried to get away with covering up parts and systems that were not fixed in the collision shop. The vehicle was in and out of the shop for almost two mont to get away with covering up parts and systems that were not fixed in the collision shop. The vehicle was in and out of the shop for almost two months, and still had issues related to the accident that Shawn refused to have the dealership fix. We ended up having to sell the vehicle as a result of his and the dealers poor work. Will never do business here again. More
by RS5555
Employees Worked With
October 30, 2023
The body shop at this dealership is a NIGHTMARE! The receptionist is rude and always confused. Bryan Stier never answers his phone and does not give updates and Mike the manager is just awful. They The receptionist is rude and always confused. Bryan Stier never answers his phone and does not give updates and Mike the manager is just awful. They have had my car over 3 months and when I called today to get an update they Finally said it was done just needed to be detailed. When I got there my car was a mess!!! Fish eyes in the paint, scratches in the grille and my hood looks like a rag covered in rocks washed it. After waiting 30 minutes for someone to walk around my car with me I just left. Terrible place terrible service terrible people More
by Coco08
Employees Worked With
Other Employees :
Mike G , Bryan Stier
October 26, 2023
As I was searching around for a body shop to repair my truck after an accident, I didn’t have much luck without having to wait 6-8 months until I met Bryan. Bryan went above and beyond for me as a custome truck after an accident, I didn’t have much luck without having to wait 6-8 months until I met Bryan. Bryan went above and beyond for me as a customer and treated me like a family member. My car was done within 3 months and I was supplied with a loaner car throughout the time. I would recommend Bryan to everybody who is looking for any type of collision work, and I can promise you he will not disappoint. More
by Domeniklajcaj
Employees Worked With
Bryan Stier
