Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

Brought the same vehicle in for the same issue 3 times in the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communicati the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communication initiated by Kyler was a text asking me to give him a 10 rating (note this text was sent after my vehicle was checked in, before service was started). Did not initiate any other communication, nor give me updates. When we called for a status, was slow to return communications. When picking up my car, he held out the keys, which were picked up by another technician. The only words spoken to me were "I'll send you the paperwork." No pleasantries, no details, no assurance of what was done. Kyler's demeanor made me feel like I was the annoyance to him, for wanting my vehicle fixed correctly. Dismissive and impatient. This guy is costing the service center business. More

Joe is a great service advisor and is willing to go the extra maile to make sure the job is done right. extra maile to make sure the job is done right. More

My recent experience with Suburban Chrysler Dodge Jeep Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased was downright unacceptable. Upon closer inspection, I discovered exposed wires and damaged interior under the glove box area. This not only compromised the safety of the vehicle but also detracted significantly from its overall appeal. Instead of addressing this issue properly, the dealership's attempt at a fix was nothing short of laughable – they used a black zip-tie to haphazardly put the damaged interior back together. Needless to say, this makeshift repair only served to exacerbate the problem, leaving an unsightly gap where the wires were still visible. It's beyond comprehension how such a shoddy repair job could be considered acceptable by any standard. As a result, I am left with no choice but to return my truck to Suburban Chrysler Dodge Jeep Ram of Troy once again, hoping against hope that this time they will rectify the situation properly. However, given my previous experiences, I am not optimistic. I urge anyone considering doing business with Suburban Chrysler Dodge Jeep Ram of Troy to think twice. The lack of regard for customer satisfaction and the blatant disregard for vehicle quality make it abundantly clear that this dealership is not worth your time or money. Save yourself the hassle and look elsewhere for your automotive needs. More

Joe was extremely helpful when I brought in my vehicle. Great communication and very friendly! Will definitely recommend to others. Great communication and very friendly! Will definitely recommend to others. More

Honestly if I could give 0 stars I would! You know how you hear about places giving you the runaround? Well that is what I felt here. I’ve been bringing my car here for the same problem the p You know how you hear about places giving you the runaround? Well that is what I felt here. I’ve been bringing my car here for the same problem the past two years and paying for a numerous amount of things that they said “was the issue”. There was one time I picked my car up from getting repaired and my “service shifter” light came on, I showed the tech before I left the dealership and he told me “ oh sometimes it just says that” about 2 months later I had to go back to get my shifter replaced. That is just one of many things that I got scammed on. It seems like they tell me things are wrong once at a time so I can basically keep paying the diagnostic fee. I kept telling them how my oil was burning really fast and kylar would tell me it’s just the way I drive (mind you I work from home, and I don’t drive a lot at all) after taking it to another technician he told me that there was a class act lawsuit on a part in my vehicle WHICH MAKES IT BURN OIL FASTER!!! The fact that they didn’t even look into this and I had been complaining for two years is just unacceptable, and seems like they were just trying to ignore what I was saying. There is no way that there is a lawsuit about this issue and no one has any idea of it, if youre working in service you should be up to date on those type of things. Some places really don’t care about customer satisfaction they only care about you spending your money More

I recently had an unfortunate experience with the customer service at SCDJR of Troy, which stands out as the worst I've encountered across various industries, not just automotive. After my vehicle customer service at SCDJR of Troy, which stands out as the worst I've encountered across various industries, not just automotive. After my vehicle was broken into, with a busted sunroof, exposed wiring, and scratches, I entrusted SCDJR of Troy to address the structural damage. They even offered to take my car to Suburban Collision of Troy for additional scratch repairs. However, two weeks passed, and my vehicle was left outside with only the sunroof fixed. Despite assurances, they never took my car to their collision center and claimed they couldn't find it—quite a puzzling situation. The aftermath was disappointing: glass was not cleaned out, wires remained exposed, seatbelts didn't work, and electrical issues persisted. It's disheartening that my car returned in a worse condition than before. It's worth noting that they may insist you bring your vehicle to the dealer to get a share of the insurance payout—they're not being truthful. If your car is being handled by Kylar (servicer), I strongly recommend saying a prayer that your car will return in a functioning condition. This is the first negative Google review I've ever written, and it serves as a cautionary message for anyone considering this dealership. I anticipate a standard automated response from the dealer in reply to this, but my intention is to share an honest warning with potential customers. More

Service advisor, Joe did a great job explaining the issue with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recom with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recommend Suburban CDJR to anyone. Make sure you ask for Joe! More

Great customer service from Joe Craddock. Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great communication, would highly recommend! More

Ryan was awesome. Everything was handled seamlessly and he always kept me abreast of everything! Everything was handled seamlessly and he always kept me abreast of everything! More

Trying to work with the Service Department and Customer Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make su Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make sure work was performed correctly. Total disregard by Customer Service to address issues. Still waiting to hear back from Jim Elder III after two weeks. More