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Subaru Concord - Service Center
Concord, NC
12 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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12 Reviews of Subaru Concord - Service Center
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February 06, 2024
Great service thanks. Friendly atmosphere. The only problem I had was one person worked on the car that took all morning and another person told me the problem I had to Friendly atmosphere. The only problem I had was one person worked on the car that took all morning and another person told me the problem I had to wait at least four hours. I don't usually have to wait that long. More
by don't know wh a t that is
Employees Worked With
None can't remember names, Jeremie Robison
Helpful August 30, 2023
This dealership took over one hour and forty-five minutes for a scheduled service. I had an appointment and this made it worse! Then they tell me my bill is almost 3 times higher than what I agreed minutes for a scheduled service. I had an appointment and this made it worse! Then they tell me my bill is almost 3 times higher than what I agreed too. There was a miscommunication on my service so I got the extra service, which I did not pay for. I paid for the service that I asked for. Unfortunately, I have no idea what was done to my car except for the oil change. They were very nice. More
by chinson
April 03, 2023
I was an "out of towner". The first thing was that I was recognized as soon as I walked in. Other dealerships have their heads down, doing paperwork or are on the phone. The The first thing was that I was recognized as soon as I walked in. Other dealerships have their heads down, doing paperwork or are on the phone. The least they could do would be to nod their head recognizing that I was there. The staff went out of their way to explain how they would do the work required, showed me the waiting area and asked if I had any other concerns. I had a problem entering my map updates (as most owners do). The service manager grabbed my thumb drive, put it in his computer to download and then put it in my car. He could have done what another dealership did and say that they couldn't help me, but THEY DID! They also explained the revised warranty work policy concerning mileage and age of the vehicle and I wasn't charged for the required maintenance that they performed. Another dealership did not do that. Maybe it's a 'Southern Thing" that they offer more help than I need but I LIKE IT! More
by joe INJAYCHOCK
Employees Worked With
Jeremie Robison
September 06, 2022
Polite, professional and informative. They performed some routine maintenance fluid changes and an additional preventative service that I had inquired about. When asked specific question They performed some routine maintenance fluid changes and an additional preventative service that I had inquired about. When asked specific questions regarding this service Jeremie gave me candid, factual answers and information without false representation or pressure to have it done. Thanks Jeremie, trust is earned.... And everything was done in the time they advised. Also, another review stated the lounge was "adequate", "not the best".... I guess it would be better if there was beer and sandwiches, Lol... but it`s fine!! Thank you. More
by thospoirier
Employees Worked With
Jeremie Robison
March 16, 2022
Great service personnel and a great dealership atmosphere. Everyone was friendly, courteous and polite. Adequate lounge area, not the best, but was good enough atmosphere. Everyone was friendly, courteous and polite. Adequate lounge area, not the best, but was good enough More
by spazo
Employees Worked With
Jeremie Robison
June 14, 2021
I did not purchase my Subaru at Concord but would consider doing so in the future if their sales department is as friendly and helpful as their service department. They are easy to deal with, kind an consider doing so in the future if their sales department is as friendly and helpful as their service department. They are easy to deal with, kind and respectful. Thank you! More
by Twoheelers
Employees Worked With
Jeremie Robison
May 31, 2021
always polite, efficient, feels like he tells the truth about what the car needs. i was there only for state exam but the appointment was easy to get and the work was done quickly. same price for the las about what the car needs. i was there only for state exam but the appointment was easy to get and the work was done quickly. same price for the last 3 years More
by win
Employees Worked With
