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Stevens Creek INFINITI - Service Center

Santa Clara, CA

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8 Reviews

8 Reviews of Stevens Creek INFINITI - Service Center

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April 28, 2024

Horrible service experience . Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit car More

by Infinity user
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omid Haidari
3.0
This rating includes all reviews, with more weight given to recent reviews.
Esai Camancho
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Solorzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Meleken
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Eaman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeynep Gurleroglu
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

I have been very pleased with the whole process of making an appointment, being helped by very knowledgeable technicians, being kept informed about needed service/repairs and cost, and being able to pick up More

by ESJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hai Lam
January 12, 2022

The service manager was knowledgeable and helpful and the car was completed on time and was cleaned More

by Craigjonesyankees1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hi
September 20, 2021

Good service with honest and reasonable price. Good recommendation and suggestions. On time pick up, which is very good for us to arrange the time. More

by smingc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai
September 07, 2021

Very good service excellent love the service I would recommend this dealer to anyone love it More

by target322loudes Garcías
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hay
April 22, 2021

Great service. Kept me informed. Exceeded my expectations - brought it in for an alignment and after they inspected the car, they determined that an alignment was not needed. They cleaned the car and returne More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
March 02, 2021

Professional, fast and friendly! This dealership explained everything that was needed to service my Q40. I would definitely recommend them. Hai Lam is professional and friendly! More

by Cmp2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai Lam
September 25, 2020

I brought my car in for service and a problem issue and although my Infiniti is 15 years old (2005) I was still afforded VIP service such as minimal waiting time to take in my car for service and availabil More

by zap715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quong Hai Lam and good mechanics.