Steve Rayman Chevrolet - Service Center

Told me on the phone they could address my issues with my appointment. When I got there, they said it would be three or four days before they could look at it. appointment. When I got there, they said it would be three or four days before they could look at it. More

Everything went smooth ! The workers helped me out ! Even if I had questions or concerns. The workers helped me out ! Even if I had questions or concerns. More

The customer service is terrible. I got my oil changed and oil was left on my car and it wasn’t cleaned I got my oil changed and oil was left on my car and it wasn’t cleaned More

Recall service for my car had to call 3 times to get status update on status update on More

Wanted a simple oil change. 90 minutes (jiffy lube…10 mins max and costs less). Had a warranty item previously serviced at this dealership…said so on previous service paperwork 90 minutes (jiffy lube…10 mins max and costs less). Had a warranty item previously serviced at this dealership…said so on previous service paperwork . A seat restraint system. Still getting warning light…so I need to drop car for several hours to try and remedy it again…for a warranty item. Terrible “accommodations” of a waiting room for a place that takes too long to do simple service on your car…and not even fix it the first time. And there is a general malaise of the staff…no one attentive or making any effort to show customer service. Never had these experiences at any other car dealership service center in my life. I’m not a cranky “Karen” customer…this is just substandard. More

Alex is a great new addition to your team she provided excellent customer service, and she’s a pleasure to work with excellent customer service, and she’s a pleasure to work with More

I was traveling and stopped here to get my oil changed. They recommended 2 other services and I gave the ok to do them. 1 1/2 hours later I see my truck in the parking lot. Went to pay and get back on the They recommended 2 other services and I gave the ok to do them. 1 1/2 hours later I see my truck in the parking lot. Went to pay and get back on the road and was told they had done the oil change and air filter then pulled it out and had not even stated the other services but would get it done in less then 30 minutes. Decided not to do it being it’s wasn’t anything That had to be done right away. I could have been almost 2 hours ahead . I was told they had a meeting about batteries and that I blame management for. Making your service departing stop everything to talk about something that could be talked about before opening or after close, not when you have customers waiting More

I have always been greeted by friendly representatives; however, my problem was after I left my first visit. Just trying to obtain a simple form was a nightmare. I called several times to get a diagnostic however, my problem was after I left my first visit. Just trying to obtain a simple form was a nightmare. I called several times to get a diagnostic list that I lost after I left. My representative was Alex or Alexis I couldn't contact her afterwards. Anyway, when I finally got the list and brought my car back for one of the repairs listed, turns out, I was quoted the wrong prices. Two of the service cost were double what I was given. Thanks to John Anderson, the second sales rep, I believe that I was given the correct prices, labor and parts. I was mislead and this created a horrible experience for me. More

This dealership is awesome…especially Geoffrey Randall. I traded in a 2021 Tahoe Z71 on February 14 for an LT that came with a lot of standard features but gold emblems and too much chrome and 2 wheel driv I traded in a 2021 Tahoe Z71 on February 14 for an LT that came with a lot of standard features but gold emblems and too much chrome and 2 wheel drive. Within 36 hours I didn’t like it, and knew I didn’t want it. Thus began our continued journey in finding what I wanted. It took a few weeks; but I was honest and told Mr. Randall what I wanted. 2 and a half months later he called to let me know they were getting an all white Tahoe Z71 with NO chrome, and it was mine if I wanted it. And of course I did! All the trimming is black with black leather interior. All the emblems are black. And it even has TVs. Also, Charlie in finance, was very easy to work with. I’ve even taken my daughter there for a trade in and she’s satisfied. Steve Rayman came through for me. More

Took way too long this time for just an oil change and tire rotation. Arrived at 8am and left at 11:40 tire rotation. Arrived at 8am and left at 11:40 More