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Sterling McCall Ford

Houston, TX

Overview
Reviews
Vehicles
4.6
266 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 266 reviews

May 14, 2024

Always very happy with their service! Irving and Anthony have always been a great help! Thank you guys for the Amazing work! More

by Jocbenitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin and Anthony
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Helpful
May 11, 2024

Appreciated the fact they respected their MSRP prices. There were no dealer mark-ups or hidden fees. More

by juanm10301997
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
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Helpful
May 07, 2024

Great attention to detail! Best Ford dealer in Houston! I would never go anywhere else to have my vehicles serviced! More

by S.Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Britton
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May 09, 2024 -

Sterling McCall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
April 26, 2024

Good service but do take long time and on phone hard to get to the person you want to talk More

by Sfinvestment.inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Apr 28, 2024 -

Sterling McCall Ford responded

I appreciate you bringing this to my attention. I apologize for the inconvenience caused by the extended wait times and difficulty in reaching the desired person via phone. Your feedback is valuable to us, and I would like the chance to address your concerns and improve your experience. Please reach out to me directly at ccasey@sterlingmccallford.com so we can discuss this further. I look forward to hearing from you and working towards a resolution. Best regards, Collin Casey Service Director Sterling McCall Ford

Helpful
April 16, 2024

Service manager (Andrew) and technicians were tremendously helpful. Very quick and accurate service. I appreciate their thorough work. More

by Traci.gupton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Jason Weeks
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Apr 18, 2024 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Andrew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 13, 2024

David is an excellent service advisor. He’s very attentive. The team in the back does an excellent job. More

by caguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen, Jason Weeks
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Apr 16, 2024 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that David provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 13, 2024

Was in Houston to work and had an issue with a tire and missing the key for the locking lug nuts. They were able to get me in and out quickly. More

by Wmathews1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Tallman
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Apr 16, 2024 -

Sterling McCall Ford responded

It's great to hear that you had a swift and efficient experience despite your unexpected tire issue and missing lug nut key. Thank you for choosing us!

Helpful
April 06, 2024

A very pleasant experience. Lalo was professional and made the car review process easy and quick. Wally in finance was also very easy to work with and didnt waste our time. Th More

by Robert Reed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lalo Espinoza
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Apr 10, 2024 -

Sterling McCall Ford responded

It's fantastic to hear that you had a pleasant experience and that Lalo provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 06, 2024

Service good but the time is to long for oil service only but I understand somebody is first Thant me. More

by franciscocoello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Apr 09, 2024 -

Sterling McCall Ford responded

We apologize for the longer-than-expected wait for your oil service. Your understanding and patience are greatly appreciated. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 04, 2024

The service department is A1. The service reps are very good at keeping you informed of all things going binge with your car. I brought my Ford some place else. But service after More

by jdb45923
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
Report | Print
Apr 10, 2024 -

Sterling McCall Ford responded

It's great to hear that you had a positive experience with our service department at Sterling McCall Ford! Providing A1 service and keeping you informed about your car are top priorities for us. We're glad you were redirected to us for service after the sale. Thank you for choosing us for your automotive needs!

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