Sterling McCall Chevrolet

We bought a Cadillac Escalade from Sterling McCall. The air conditioner did not work and the back tire had no tread on the inner 1/4 despite representations that the tires and car were in good conditio The air conditioner did not work and the back tire had no tread on the inner 1/4 despite representations that the tires and car were in good condition. Unfortunately, we bought the car in February when we had no real way to test the AC against warm weather conditions. When we brought the car to Meineke to diagnose the AC issues, they showed us that stop leak had been sent through the system as a bandaid instead of Sterling McCall addressing the car’s AC issue before selling it in purportedly excellent condition. Additionally, the dealership was supposed to provide a second key fob for the car, which still has not occurred 4 months after we bought the car. I would never buy a car from this dealership. More

Lost the keys to the car and tried to get me to sign paperwork for it anyway. They finally got the car re-keyed after I walked out. Came back to buy car. Listed car as certified but provided no document paperwork for it anyway. They finally got the car re-keyed after I walked out. Came back to buy car. Listed car as certified but provided no documentation to show as much. Initially took off dealer extras in the deal, the. Finance added them back in saying they have free "coupons" but infact charged for them. Car(EV) didn't have charger or rear carpets. I was given a third party charger, even though they are a Chevy dealership.(Car was Chevy). No gps security tracker listed in deal, but there was one installed in my vehicle. The only redeeming factor was my salesman who seemed to do the best he could to fix issues. More

They were very helpful and explained everything to us! It was an amazing experience and we’re thankful. It was an amazing experience and we’re thankful. More

Horrible communication and finance department. Traded in my Mercedes GLC 300 for 2024 Colorado about a month ago. They still haven't paid off the trade-in although it's the same bank as my origina Traded in my Mercedes GLC 300 for 2024 Colorado about a month ago. They still haven't paid off the trade-in although it's the same bank as my original loan. I have called EVERYONE in that dealership that would answer but I get the same story over and over--"it takes a while for finance to take care of it". It doesn't take finance that long to close a deal and start collecting for their bank. My bank is asking where my payment is for the trade-in which is putting me in jeopardy with my great credit. This is absolutely poor service. This dealership should NOT be putting customers in this predicament and creating this type of stress. I have purchased many vehicles in my life time and have NEVER experienced such a delay in paying off the trade-in. I will NEVER EVER buy another vehicle from this dealership again!!! Don't waste your time with this dealership!! More

Very pleasant process. Gerardo was an excellent individual to work with. Comfortable process from start to finish Gerardo was an excellent individual to work with. Comfortable process from start to finish More

A great dealer ship to work with. ..I'm excited to be a chey driver Sterling mcall ..I'm excited to be a chey driver Sterling mcall More

I requested a courtesy wash, after my vehicle was service and I did not get it, at this point I was ready to go and didn't mention it because it should have been taken care of. and I did not get it, at this point I was ready to go and didn't mention it because it should have been taken care of. More

Very good customer service. Everything okay except the car wash was not working. But they told me I could come back the next day . Everything okay except the car wash was not working. But they told me I could come back the next day . More