Sterling Hyundai

The Power Lift Gate (PLG) was not working properly on my 2015 Santa FE. I called Sterling Hyundai Service to have it diagnosed. They said "bring it in this afternoon". I did. THREE Hours later... was told t 2015 Santa FE. I called Sterling Hyundai Service to have it diagnosed. They said "bring it in this afternoon". I did. THREE Hours later... was told the right PLG strut need to be replaced. Paid over $600 (in advance) and was told 7-10 days for the part to come in. Twelve days later, "I" called and was told it has been in for three days already. Perturbed, I tried to schedule an appointment to get it installed (another over $300). No one in service would answer (after about 20 rings). The next day I called Scheduling directly and was told the next available appointment was 1.5 weeks away. Though I was upset, I scheduled the appointment. Seems to me if your business is overwhelmed 1. Hire more competent people or 2. hire MORE people. The part is overpriced as is the labor . BUT, if I'm paying for the convenience, I would expect prompter and more consistent customer care. I won't use Sterling Hyundai again. I believe this is not the way to treat a (overpaying) customer. More

THE WORST CAR DEALERSHIP IN LAFAYETTE, LA. I DO NOT RECOMMEND ANYONE PURCHASING A VEHICLE FROM THIS PLACE. MY WARRANTY WAS ABOUT TO EXPIRE SO I BROUGHT MY VECHICLE IN TO GET INSPECTED DUE TO I DO NOT RECOMMEND ANYONE PURCHASING A VEHICLE FROM THIS PLACE. MY WARRANTY WAS ABOUT TO EXPIRE SO I BROUGHT MY VECHICLE IN TO GET INSPECTED DUE TO PROBLEMS IT WAS CAUSING. THEY DID NOT FIND A PROBLEM UNTIL MY WARRANTY EXPIRED. WHEN I INFORMED THE MANAGER HE WAS WAS RUDE AND UNPROFESSIONAL. IM NEVER GOING BACK TO THE PLACE AGAIN. More

Blake was great. He provided great customer service and stayed in communication to ensure he met what I was looking for. Blake personally brought my new car to my home in Iowa, LA. Best customer service I stayed in communication to ensure he met what I was looking for. Blake personally brought my new car to my home in Iowa, LA. Best customer service I’ve ever received. Thanks Blake More

It was a pleasure to deal with Emily on the purchase of my new vehicle, she was very helpful, knowledgeable and reliable. She is awesome. Looking for a vehicle- visit Emily at Hyundai, Johnston street, my new vehicle, she was very helpful, knowledgeable and reliable. She is awesome. Looking for a vehicle- visit Emily at Hyundai, Johnston street, Lafayette La. More

My daughter and I had a great experience at Sterling with the purchase of our Elantra. Brent was very professional and walked me through from the beginning to the end of our purchase and made us feel very co the purchase of our Elantra. Brent was very professional and walked me through from the beginning to the end of our purchase and made us feel very confident in the process. The gentleman who helped us with financing, Jordan, was also top notch and made us feel at ease. I recommend Sterling to anyone wanting to purchase a car. More

My experience comes with great disappointment. I drove all the way from Baton Rouge to Lafayette to purchase a vehicle. Upon arrival my original salesperson passed us on to Cameron T. (who was great and v all the way from Baton Rouge to Lafayette to purchase a vehicle. Upon arrival my original salesperson passed us on to Cameron T. (who was great and very knowledgeable by the way). The price that was quoted and reserved on the internet was not honored. Instead the highest price model was offered with no explanation or accommodation for the inconvenience. How misleading to offer prices you dont intend to honor. More

Good folks I have purchased 2 Hyundais and 1 Genesis from Sterling. Sales folks are top notch and went out of the way to make my purchases trouble free. Service I have purchased 2 Hyundais and 1 Genesis from Sterling. Sales folks are top notch and went out of the way to make my purchases trouble free. Service department has always taken good care of my cars as well (not that they need much - Hyundai makes a quality automobile) I will buy from the Sterling group from now on! More

Last Saturday we went to Sterling Hyundai in Lafayette, La on Johnston Street and Emily Bertrand was our salesperson. It was an amazing experience, she went above and beyond to help us. She kept us informe La on Johnston Street and Emily Bertrand was our salesperson. It was an amazing experience, she went above and beyond to help us. She kept us informed throughout the whole purchase process. They fought tooth and nail to give us the best deal possible and were very pleased with the purchase. We will be back for future purchases and would recommend anyone we know to go and see Emily Bertrand at sterling Hyundai in Lafayette. More

We purchased 2 vehicles in 1 month. Love the service love the people. I would definitely recommend Sterling Hyundai if anyone is looking to purchase a vehicle ask for Chris Cormier the people. I would definitely recommend Sterling Hyundai if anyone is looking to purchase a vehicle ask for Chris Cormier More

Excellent experience Our salesman Chris Cormier was excellent very friendly and helpful I would definitely recommend Sterling Hyundai Everyone from sales to financing wa Our salesman Chris Cormier was excellent very friendly and helpful I would definitely recommend Sterling Hyundai Everyone from sales to financing was superior 5 stars More