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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.7
313 Reviews
Call Service Center (469) 314-2005

313 Reviews of Southwest Kia of Rockwall - Service Center

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April 29, 2024

Best one around and bought 3 at Mesquite but went to get this last one and WILL NEVER GO TO MESQUITE FOR ANYTHING ! ROCKWALL HAS THE BEST SALES PEOPLE AND QUEENIE IS TOPS THE SERVICE PEOPLE ARE TOPS ! More

by vickiejobaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a great experience with our team at Southwest Kia of Rockwall, especially Queenie! We appreciate your loyalty and look forward to serving you in the future. Thank you for choosing us!

Helpful
April 26, 2024

Is it normal for a 'Check Engine' diagnostic to take over 4 days? and They never offered a loaner car but we had to ask. Of cause They said all were being used More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service adviser borak
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Apr 26, 2024 -

Southwest Kia of Rockwall responded

Mike, Thank you for sharing your concerns and bringing this to my attention. A 'Check Engine' diagnostic should not typically take this long and I apologize for any inconvenience caused by the lack of a loaner car. I'd like to personally investigate this matter further and address any concerns you may have. Please reach out at your earliest convenience. Thank you, Bryan Hall - General Manager - 469-887-9140

Helpful
April 23, 2024

Very professional job and complete time for the issue about the recall and geat costumer service More

by Ricardo Pinilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Southwest Kia of Rockwall responded

Thank you for your five-star review, Ricardo! At Southwest Kia of Rockwall, we strive to provide nothing but the best service to our valued customers. It's fantastic to hear that you found our team to be professional and that we were able to efficiently address the recall issue for you. We look forward to continuing to serve you with excellence in the future!

Helpful
March 13, 2024

Great service, timely wait times. Friendly help from the service workers. Love that my car gets washed with every visit. More

by JLRez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela
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Mar 14, 2024 -

Southwest Kia of Rockwall responded

We're glad to know you've been enjoying the service and complimentary car washes at Southwest Kia of Rockwall. Thank you for your positive feedback!

Helpful
February 21, 2024

The dealer establishment is very clean the workers are efficient in what very helpful and reliable. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Feb 21, 2024 -

Southwest Kia of Rockwall responded

Thank you for taking the time to leave such wonderful feedback, J. We love to hear that your experience was enjoyable and hope you will come see us again down the road. Drive safe.

Helpful
February 15, 2024

I had excellent service for my 2016 Honda Accord. It looked like the day I bought it It was done in a few hours and then returned to me the same day. More

by Hipchksci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Report | Print
Feb 15, 2024 -

Southwest Kia of Rockwall responded

It's great that we could get everything done quickly for you! Thanks for taking the time to share. We hope to see you again down the road!

Helpful
February 13, 2024

Very busy but never rushes. Everybody seems to have a positive attitude especially Mr Lovejoy in the Service Department. More

by Linda E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lovejoy-Service Department
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Feb 13, 2024 -

Southwest Kia of Rockwall responded

Linda, it's great to know you had a positive experience with Lovejoy and the rest of our team at Southwest Kia of Rockwall! We appreciate your patience during busy times and look forward to serving you again in the future.

Helpful
February 09, 2024

The Service advisor was good. (Luke) Waiting room furniture must go. Worn and dirty. Uncomfortable too. Good free coffee. More

by the2simpsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Luke Lovejoy
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Feb 14, 2024 -

Southwest Kia of Rockwall responded

Thank you for your 4-star review and for acknowledging Luke's good service as your service advisor. We've noted your feedback about the waiting room furniture and will work to improve its condition and comfort. We're glad you enjoyed our complimentary coffee and hope to provide you with an even better experience next time you visit Southwest Kia of Rockwall.

Helpful
February 01, 2024

Would recommend to anyone they’re always fast and able to work me whenever it fits my schedule. Bradley Stephens is a great service advisor and always takes great care of my car! More

by Kballard2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Stephens
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Feb 01, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that our team, especially Bradley Stephens, has been able to accommodate your schedule and take great care of your car at Southwest Kia of Rockwall. Thank you for recommending us!

Helpful
February 01, 2024

Had appointment for some recall The service writter i had with was not there and didnt even text or call to let us know. But the service writter that was there did an excellent job Brad Stevens Thank More

by kim with soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad stevens
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Feb 01, 2024 -

Southwest Kia of Rockwall responded

We're glad to know that Brad was able to step in and provide excellent service during your visit at Southwest Kia of Rockwall. We appreciate the feedback, thank you!

Helpful
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