Smithtown Kia - Service Center

Waiting 3 hours for an oil change! 10:30 appointment almost 1:30 and still waiting!! 10:30 appointment almost 1:30 and still waiting!! More

Chad was an EXCELLENT salesman and made my entire experience a hundred time better than I expected. He went above and beyond with service. experience a hundred time better than I expected. He went above and beyond with service. More

Worked with Chad at Smithtown Kia on multiple occasions. Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! More

Very well customer orientated. Mr chad is on the ball at kia had a small issue and he took care of it n a jiff Mr chad is on the ball at kia had a small issue and he took care of it n a jiff More

Had my car serviced today . Mike, the service writer was extremely polite and a pleasure to do business with. He Listened and addressed all my concerns. He also kept me appri Mike, the service writer was extremely polite and a pleasure to do business with. He Listened and addressed all my concerns. He also kept me apprised of the progress throughout the service. More

GREAT EXPERIENCE! ! Since we purchased our 2021 Telluride from another dealership (out of state), I decided to try Smithtown Kia out and I'm so glad I did! From the po ! Since we purchased our 2021 Telluride from another dealership (out of state), I decided to try Smithtown Kia out and I'm so glad I did! From the point I arrived at for my appointment, Claudia Vasquez (Service Advisor) was an absolute rockstar... she got me checked me in and within minutes had my Telluride being worked on. Since I decided to wait, I was thrilled with the news that the vehicle was ready sooner than expected (how often does that happen, right?!). Smithtown Kia Service department had competitive prices with zero games in the process. Top that off with outstanding customer service and professionalism and you certainly earned 5 Stars in my book. Ms. Vasquez, you are a true asset and Smithtown Kia is lucky to have you on their team. Keep up the great work, thank you! - Greg T. (Centereach, NY) More

Don’t trust the service department. I was shown a picture of a nail in the sidewalk of a tire and told I needed a new tire. Took it to my mechanic and no nail could be found in any tire I was shown a picture of a nail in the sidewalk of a tire and told I needed a new tire. Took it to my mechanic and no nail could be found in any tires. Rip off. More

Thank you so much for your help with the Kia Sorento! Couldn't ask for a better sales team to help with the purchase. Couldn't ask for a better sales team to help with the purchase. More

Let's start from the beginning. We bought a 2016 KIA Sorento in June 2020. And we were told that the car was in great condition at the time of buying it. About a few months later We bought a 2016 KIA Sorento in June 2020. And we were told that the car was in great condition at the time of buying it. About a few months later we started having car issues. We heard a forceful churning noise from underneath the car and we called KIA to see if they can take us in. They told us we couldn't been seen "until a week or two" because there are other cars with similar problems. We told them it was an urgent matter because our car sounded like it was going to "blow-up". They said "ok, bring it in" but we couldn't get a diagnosis of the car for about a week. They eventually told us it was a "transfer case issue that could have also caused a transmission issue." They told us it was "possibly your fault by the way you drive". By far one of the most ridiculous things to tell a customer. Within that waiting period we requested for a rental car. We could not get a rental car for nearly 2 weeks! Again, told us, “Unfortunately there’s nothing we can do, we don't have any car rentals". Car is under warranty; we didn't have our car for 40 days and it took 2 weeks to get a rental. June 2022, we had oil problems. Not sure what exactly caused it but we had a leak and the pressure sensor lit up. Called KIA again to bring it in the shop, they told us they could not take us in for ANOTHER 2 weeks. We spent nearly $900.00 for the maintenance which they couldn't cover under warranty. I'm not sure what the xxxx "bumper to bumper Warranty" even means if they can't fix an issue in which we don't have control of. We brought it to the shop, they proclaimed to have finally fixed all the issues, and not even 2 months in, our car seized up. Car had NO OIL. Car completely died on us on a busy highway, with kids in the car. So we had the car towed to KIA following day. We spoke to Erica ("Manager/handler for car rentals") who does not know her job because the people their set her up for failure. Tom (a guy who give insulting opinion AND THINKS HE IS ABLE TO DIAGNOSE CARS BECAUSE HES SEEN IT HAPPEN BUT CAN’T DIAGNOSE OR SAY WHAT THE PROBLEM IS) and Kevin who oversees Erika and Tom, and yet still couldn't do a xxxx thing for us. Oh, let me give him some credit, “I jumped you in front of everyone else (15 others with similar situation), but we still have to wait for “KIA members” to come in to check your car. But we don’t have any car rentals. So you’re going to have to wait 2 weeks. (on top of the almost two weeks I have already waited with my car still in the shop) to get the car to been seen and get a rental. And here’s KIAs number, they could maybe help you. That is as much as I can do for you”. Thank you, Kevin, and I mean it. For attempting to the most that you can to help. But our car has been at the dealership/shop for close to 2 weeks. We don’t get any follow up phone calls and we still don't have a rental car. Our business with Smithtown KIA dealership is out the drain. And again, unfortunately there is nothing they can do for us. Complete trash from these customer service centers. More