Serra Chevrolet Sterling Heights
Sterling Heights, MI
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Spent time with me going over the car. There war no pressure from the finance department on warranties. They definitely cared about my purchase and experience There war no pressure from the finance department on warranties. They definitely cared about my purchase and experience More
Excellent staff, and friendly and not pushy sales people. I have been going to this dealership for years, I am glad to see some of the same staff when there was a transition. Keep up the great work. I have been going to this dealership for years, I am glad to see some of the same staff when there was a transition. Keep up the great work. More
Did a great job working with me on an extended warranty issue for my 2015 Silverado. Jason Crager was a pleasure to work. He was knowledgeable and courteous and kept me informed of the situation through fi issue for my 2015 Silverado. Jason Crager was a pleasure to work. He was knowledgeable and courteous and kept me informed of the situation through final resolution. More
I really liked how Robert took his time and workedcwith me on finding me a new car. Thank you and I would refer my friends and family there if needed. me on finding me a new car. Thank you and I would refer my friends and family there if needed. More
Davan Dudley was very informative and got me the best deal possible of my new car. He was honest and upfront and I can’t wait to get another car from him in the near future deal possible of my new car. He was honest and upfront and I can’t wait to get another car from him in the near future More
Brian Nicholas our salesman did a great job. He was great to work with and very efficient. We had a slight glitch with some paperwork in the customer end and Brian was very patient to help us r He was great to work with and very efficient. We had a slight glitch with some paperwork in the customer end and Brian was very patient to help us resolve it. We would gladly work with Brian again as well as refer others to him. More
PHENOMINAL EXPERIENCE! !! There needs to be a "10-star option"... My apologies for the late post, but as a state employee, we've been a little busy out here in the Southw !! There needs to be a "10-star option"... My apologies for the late post, but as a state employee, we've been a little busy out here in the Southwest. Serra Chevrolet, Sterling Heights has a solid reputation all the way in Arizona, where this journey began... Landing in Detroit, transportation was reserved, along with a driver that took us straight to the dealership. I was able to take my time admiring the new truck I would soon be signing for and a welcoming staff to made sure my daughter and I were looked after those very first few moments upon arrival. First thanks go to Mr. John Weber, the truck I had ordered was a feat in itself to locate and secure, thank you John, I am sure there was a handful of phone calls made for that. What did I purchase?! A very hard to find 2024 2500HD Silverado "Bison Edition" Duramax Diesel... Second thanks go to Ms. Amanda Iafrate and Mr. John Trotto, the staff of paperwork we completed prepared and ready for processing the following morning, I was complete with key fob in hand in less than an hour. Third thanks go to "Mister Lee" who despite the cold did not leave my side until he was fully confident, I knew how to safely operate the new truck I was purchasing. Mister Lee understood, I would be leave back for Arizona in the morning and made absolute sure I knew how to operate all of the safety features this truck came with. He wasn't "tasked" to, he WANTED to assist, this spoke volumes. Even while walking around the showroom, the staff there at Serra was always attentive. Asking if I needed a drink, was quick to answer questions, pretty much everything you would expect from a truly engaged dealership and staff. Last but certainly not least, My sales representative, Darrin. I never felt as if I was just a number, I was a living customer and was respected and treated as such. If you want to distance yourself from dealership horror stories, then I highly encourage you to go to Serra Chevrolet Sterling Heights, see Darrin and be treated as you deserve. Thank you again Serra, I now know where I will be buying my next and all future Chevrolets. Dwayne More