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Schumacher Chevrolet of Denville - Service Center

Denville, NJ

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30 Reviews

30 Reviews of Schumacher Chevrolet of Denville - Service Center

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May 24, 2022

Worst service people, don't know what they are doing. ..and charged me over $800 of work that never fixed the problem...Eventhough the guaranteed what they did was the problem. Now, they want me to spe More

by Unhappy Consumer
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Izykowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Drenswick
June 19, 2021

Michael was awesome to work with and very helpful, he made the process very easy and I can't thank him enough for all he's done to get me in my new truck! More

by Ckraljevich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2021 -

Ckraljevich responded

⭐⭐⭐⭐⭐

May 04, 2018

Better plan ahead if getting serviced Made an appointment to have my oil changed at 12:30. They didn’t bring my car in to get serviced until an hour later. Don’t bother making an appointme More

by SCADBross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
November 21, 2017

Worst service department Brought my car in AT LEAST 7 times for a reoccurring issue with my engine light. Every time they said it was something different and every single time More

by Annoyed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Eggers
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2016

Very friendly Very helpful and friendly dealership. Everyone was so nice. Work was done quickly and the service area was very comfortable I highly recommend any se More

by Bond girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sautter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Eggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garcia
December 23, 2014

Horrible service!!! Bernie Fearon is the rudest most pompous xxx I have ever met. I would like to launch a formal complaint. He left me in the dark, tricked me into payin More

by chewkee24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernie Fearon
August 07, 2014

Very unprofessional body shop I purchased my 2012 chevy at Gearhart so when I needed body shop repairs I returned there, even though there are other Chevy dealers closer, The work More

by ftc10
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not have employee names
Aug 08, 2014 -

Schumacher Chevrolet of Denville responded

Dear Valued Customer, We appreciate you bringing this matter to our attention and we sincerely apologize for any miscommunication & misunderstanding, we are looking into this matter so that this will never happen again to our customers, we take pride in our customer service as we have been a family owned dealership for over 86 years! Again we apologize and hope you give us another opportunity to earn your business once more. Gearhart Chevrolet

April 15, 2014

bad customer service I went in to get my truck fixed and they wouldn't fix it because I signed a paper that said as is but I also signed a paper a lemon law paper if you f More

by debbie66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Apr 15, 2014 -

Schumacher Chevrolet of Denville responded

Dear Valued Customer, This review is very upsetting to our dealership, the vehicle in question was a 2007 Chevy Tahoe with over 123,000 miles on it being sold AS IS from our family owned dealership. It was made very clear that the vehicle was being sold as is and you signed the paperwork that states the AS IS sale. There were no warranties expressed or implied.

February 24, 2014

Updated review..... Gary Capone has gone above and beyond for our service visit. After unsatisfied with our first attempt Gary took control and made sure our vehicle was repaired properly and was even More

by signguy1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Capone
February 18, 2014

Excellent customer care @ Gearhart .....Mr Andrew Garcia was very professional with the communication and availability on a part (strut bar) I wanted for my Camaro. The cost was very reasonable, I am very More

by JohnVRed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Garcia
1