Santa Monica BMW - Service Center
Santa Monica, CA
1,164 Reviews of Santa Monica BMW - Service Center
The service used to be stronger. When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times and there wasn’t much effort to figure out the problem. Then I was switched to a different advisor whose communication wasn’t great. I had to contact him for updates about the car after my car was there overnight. Then I had an offer for a break service that wasn’t honored. No expiration date on there. I was just told the service manager couldn’t honor it. Unfortunately I will be taking my car elsewhere. More
Went in for a 30,000 mile tune up and odd noise in my car…. Was charged $266 just to do the diagnostic even though I paid an arm and a leg for the “platinum” extended warranty thru BMW. Then was told it car…. Was charged $266 just to do the diagnostic even though I paid an arm and a leg for the “platinum” extended warranty thru BMW. Then was told it would cost over $3000 to do all the repairs necessary, and none of it was covered under my warranty🤷🏻♀️ When I declined the extra services…. My car came back with even worse noise and they didn’t even wash my car (which they normally do after a service…… Very disappointing experience More
Very good experience at the service center with Alex. Did not have to wait long when I dropped off my car and easy, speedy pickup when finished. Did not have to wait long when I dropped off my car and easy, speedy pickup when finished. More
horrible that i waited forever, 30 minutes, then other customers arriving after me got serviced and left before me customers arriving after me got serviced and left before me More
i waited 30 minutes just to Check in. The greeter works harder than any of the Service Technicians The greeter works harder than any of the Service Technicians More