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Rudolph Mazda

El Paso, TX

4.6
93 Reviews

5415 S Desert Blvd

El Paso, TX

79932

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Showing 93 reviews

May 02, 2024

Mazdas are my favorite vehicles and Rudolph my favorite dealer. Hoping the newly renovated dealership considers putting a vending massage chair in the waiting room with proceeds going to college scholarsh More

by spiritrunner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Gustavo Guerrero, Armando Raynal
May 02, 2024 -

Rudolph Mazda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 27, 2024

Everyone we worked with was very kind and easy to work with. The entire process was made as simple as possible for us. More

by CRod16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Lisa Rivkin
Apr 29, 2024 -

Rudolph Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 26, 2024

I was amazed on how clean it was. Great people, So friendly and extremely helpful! More

by RALPHBAJA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Loreno Carillo, Joe Maynez
Apr 29, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 20, 2024

I’ve been going to this dealer for years. Service is good and straightforward. They even show you a video of services done or needed. More

by jmphoenix2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Apr 22, 2024 -

Rudolph Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 19, 2024

Jose Anaya was great to work with. He listened to my needs and was very professional. More

by MONI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Anaya
Apr 22, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jose delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Apr 22, 2024 -

MONI responded

Excellent Experience

Apr 22, 2024 -

MONI responded

Jose provided excellent service, great expeerience

April 10, 2024

My time at Rudolph was great! Gustavo was an excellent salesman, very knowledgeable about the cars they were selling. Melanie was great, she knows the ins and outs of all the fina More

by Toastybrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Gustavo Guerrero
Apr 11, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gustavo and Melanie, and we look forward to working with you again. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 09, 2024

Joe was knowledgeable and courteous. He went out of his way to get me back in the road safely More

by Woobusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Apr 10, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 04, 2024

Easy online appointment scheduling and they were able to see me next day. Great customer service and quick turnaround for my oil change More

by m316ark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Apr 05, 2024 -

Rudolph Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 07, 2024

In summary, they lack attention to detail. During my last visit, the way they communicated gave me the impression that they were trying to avoid doing warranty work. First, they made it sound More

by peterjameslynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Maynez
Mar 11, 2024 -

Rudolph Mazda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 29, 2024

Completed all scheduled work in a timely manner. Interior of dealership nicely appointed. Good coffee ?? machine! More

by MIKEFREITAS
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Mar 01, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mike, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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