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Rolls-Royce Motor Cars Raleigh
Raleigh, NC
63 Reviews
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Showing 63 reviews
February 27, 2023
Just purchased a vehicle form Rolls Royce motor cars of Raleigh. The whole experience from the beginning to the end was amazing! Working with Adrienna was a breeze. She is very knowledgeable and easy to Raleigh. The whole experience from the beginning to the end was amazing! Working with Adrienna was a breeze. She is very knowledgeable and easy to work with! I would highly recommend this dealership and Adrienna! More
by Ovi.matache
Employees Worked With
Adrienna
Helpful December 29, 2022
I got the vehicle inspected and while I was waiting for the report to come back to me, I reached out to Jacob who gave the standard industry response of 'oh it sold yesterday'. Wonderful, $250 down the dr the report to come back to me, I reached out to Jacob who gave the standard industry response of 'oh it sold yesterday'. Wonderful, $250 down the drain. No option to leave a deposit to hold the vehicle in the meantime, no heads up from anyone at the dealer informing me that it might be sold soon (so I could just go ahead buy that xxxx thing). Read all the other reviews and you can sense a pattern emerging. Just because there is Rolls Royce in their name doesn't mean you get sterling Rolls Royce-ish customer service. More
by yousefalvi
Employees Worked With
Jacob
August 05, 2022
I ask them to see the car better in pictures and they told me that they were going to facetime me and that was almost 2 weeks ago and still have not heard a word! told me that they were going to facetime me and that was almost 2 weeks ago and still have not heard a word! More
by frigdon
Employees Worked With
Jacob?
August 03, 2022
Hello Everyone. I’m sending this letter to you as a result of an ownership experience with a 2017 BMW X5 xDrive40e purchased at your location on Capital Boulevard i I’m sending this letter to you as a result of an ownership experience with a 2017 BMW X5 xDrive40e purchased at your location on Capital Boulevard in (date). While the overall dealership experience was pleasant, there were a some issues. 1. On purchase, the vehicle was not cleaned thoroughly and the detailer was actually rather disrespectful in making a comment that (paraphrased) said since it was a used car, not much effort needed to be made to satisfy the customer purchasing said vehicle. The issue was handled promptly by the staff. 2. During our conversations, the salesperson admitted that the vehicle had been sitting on the lot for an extended period of time. This is correct as I had seen and looked at the vehicle several weeks prior to purchase. However, I assumed that the vehicle had been properly serviced and inspected when your dealership received it. This turned out to not be the case, and is the reason for this letter. No mechanical inspection was performed on the vehicle once it was clear that I was interested in purchasing the vehicle. It was started, I took a test drive, then it was “cleaned” and papers signed. a. There was an “inspection” notification on the vehicle display for low rear brake pads. I brought the vehicle back and the notification was cleared. b. The vehicle was originally equipped with run-flat tires, but at some point, “regular” tires were installed. This by itself is fine, but then no provision was made to provide some way to deal with punctures. My thought is that this is something that would have noted before selling the vehicle. Since the car was originally equipped with run-flats, there is no jack or spare tire. We did receive a compressor from another gentleman when the car was returned to clear the brake pad notification. No offer was made to install new pads by the way. 3. Today I had to spend a significant amount of money to repair the rear air spring suspension on the vehicle, (which in turn has prompted the writing of this letter). The air springs on the vehicle and the pump for those air springs had to be replaced, and the springs are not units that suddenly go bad. The car has not been abused in the time we have owned it. While it is impossible to make a connection between the vehicle sitting on your lot for an extended period of time and its eventual purchase, I cannot help but feel that if a thorough inspection had been performed on the vehicle while in your possession, I would not be writing this letter, nor would I have had to spend thousands of dollars to repair the vehicle. I am not requesting or seeking any sort of compensation or satisfaction from you, except to ask that you expend some effort to thoroughly inspect and provide documentation of the same for all used vehicles that you intend to sell from your facility. If for nothing else, do it for peace of mind for your customer, which further can help in generating return business. (sales person Brianna)WORST experience and lowest class service ever. Purchased the extended warranty, for 2000, it did not cover anything! No brochure given, I wanted to return the car, did not against my better judgment! Thank You. More
by brenda irwin
Employees Worked With
Brianna, Ramin Safavizadeh, Abdullah Abdullah
July 18, 2022
I did a remote, sight unseen purchase of a 2016 BMW M3. They were very patient, provided service records, pictures, videos etc. The buying experience was good, there was a confusion on my end about a They were very patient, provided service records, pictures, videos etc. The buying experience was good, there was a confusion on my end about a payment from my bank getting to them which of course feels nerve wracking when you've never seen the dealership but it was all sorted out. Delivery day went smooth, just got it this morning of the day I write this. The car arrived clean, tidy, smelled nice. I would recommend this dealership to anyone looking to get a car. For reference, at the time I bought my car, the first page of used inventory on their website started at nearly $700,000 per vehicle. Even though I was a small drop in their bucket buying a used BMW, I was treated with proper respect and my requests were handled quickly. I worked with Adrienna and Jacob primarily. Both brilliant. More
by Kweku.g.dougan
Employees Worked With
Jacob Holbrook, Adrienna Earp
June 24, 2022
Jacob made our purchase super seamless! We were coming from out of town and he ensured the car was ready when we arrived. Any and all questions were answered and taken car of!! Run don’t We were coming from out of town and he ensured the car was ready when we arrived. Any and all questions were answered and taken car of!! Run don’t walk to buy your next car from here! More
by Jsmills95
Employees Worked With
Jacob Holbrook
May 28, 2022
Jacob Holbrook was the absolute best salesman ever ! He showed us multiple cars and helped me find the right one for me ! I highly recommend him for your next Luxury Car Purchase !!! Thank you Jacob ! He showed us multiple cars and helped me find the right one for me ! I highly recommend him for your next Luxury Car Purchase !!! Thank you Jacob ! More
by Justinegraves
Employees Worked With
Jacob Holbrook
May 04, 2022
WORST experience and lowest class service ever. And I had many different experiences with dealers. I bought an expensive car - BMW M6, for ±50k and was treated like garbage by rep Mohamed and Gener And I had many different experiences with dealers. I bought an expensive car - BMW M6, for ±50k and was treated like garbage by rep Mohamed and General Manager Tony Enderle. Long story short: - I bought a car sight unseen and assumed that the Rolls-Royce dealer was trustworthy (a huge mistake) - Mohamed sent me documents to sign to the wrong address - He forgot to send the tracking number (i was forced to wait for 1.5h @FEDex) - Car arrived with paint chipping (he said the car was perfect) - I complained and asked for a small refund for repairs - Mohamed ignored me - I reached out to GM - Tony Enderle. He said it is normal to have paint chipping for a 2013 low mileage car (nonsense). - Car title and contract did not arrive (temporary plates are expired already) - Tony Enderle (Rolls-Royce dealership GM!) agreed to issue a check and said he would send it to me the next day - For three weeks, I was trying to reach him - always busy, leaving a message - never calling back - Emails not responded to. - After two more weeks finally sends a check BUT with the WRONG name on it. So basically, I don't know how these people can be around one of the best car brands in the world. The service is non-existing, and I suggest you steer away from this dealership if you don't want to ruin your car buying experience. More
by Mindaugas
Employees Worked With
Tony Enderle
March 08, 2022
The experience at this dealership was excellent. Jacob was extremely helpful and went out of his way to ensure that my questions were answered and items found on an independent inspection were addre Jacob was extremely helpful and went out of his way to ensure that my questions were answered and items found on an independent inspection were addressed and fixed. I now have my car and am enjoying it thanks to Jacob and the Rolls Royce team. More
by JD
Employees Worked With
Jacob Holbrook
