Quality Chrysler of Greenwood

Quality Chrysler Parts and Service Department Stinks! !! Appt 2:00PM, May 18, 2023. Came from outer town and part was never ordered. Tried to talk me into Diagnostic on May 12 and I declined and said just !! Appt 2:00PM, May 18, 2023. Came from outer town and part was never ordered. Tried to talk me into Diagnostic on May 12 and I declined and said just want the A/C Heater blower module installed and an appt. Made me an appt for the next week. Mo kept after me to have Diagnostic, $139 and I, again, said NO on May 12 and 18. Just wanted the part installed and return the old part to me. I was there FOUR hours waiting for the part to be delivered from Greenville and waiting for them to installed it. Paid $508, which included a Diagnostic Test, and left the Service Department very angry regarding the appointment with no part ordered last week! Had to turn around to get my old part which was good. $52 of the $508 was an oil change and $139 was for the Diagnostic Test which Mo said was necessary. I will never darken their door again. Tried to see the Owner or Manager of the Chrysler dealership and was given the run around. Someone referred me to a great and friendly Chrysler dealership in Augusta, GA. More

Buyer beware! The finance department will attempt to scam you and steal your money. I have bought many new cars. I know how it works. The finance guy, Mike Bell, w The finance department will attempt to scam you and steal your money. I have bought many new cars. I know how it works. The finance guy, Mike Bell, was walking through all of the paperwork on their big fancy desk screen. I told him up front very clearly that I did not want any extras. He said, absolutely not. No problem. He then rushed through the screens with additional warranty, tire maintenance package, etc. I asked about them and told him I didn't want them. He said it's all part of the standard warranty. I didn't believe him, but I let him continue. We got to the form explaining the deal. I asked why the $35,000 Jeep was costing me $42,000. He said that was the total of the interest on the loan added to the principal. Another lie. This particular form doesn't show the finance charges. The next one did... and it totaled $55,000. I told him it was wrong and he pretended it was a computer mistake and removed all of the additional items. I called the dealership the next day to let them know what happened. They promised they would call him out on it at the next sales meeting. I never heard another word. And somehow, I never received a survey request from Chrysler. I guess I'll be contacting them directly for this. More

Their service department is less than acceptable. With an appointment I waited 3 hours. To make up time, they did poor workmanship. Leading me back for 2 more hours the next week. With an appointment I waited 3 hours. To make up time, they did poor workmanship. Leading me back for 2 more hours the next week. More

Good experience This is my fourth new car I purchased from Quality need I say more. Friendly knowledgeable straight forward sales persons .Great deals. Good service This is my fourth new car I purchased from Quality need I say more. Friendly knowledgeable straight forward sales persons .Great deals. Good service. They spent as much time as needed with me going over new technology in my Maxima. Excellent post sale they do not disappear once they make a sale. More