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Purvis Ford Lincoln, Inc. - Service Center

Fredericksburg, VA

4.0
337 Reviews

337 Reviews of Purvis Ford Lincoln, Inc. - Service Center

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April 29, 2024

Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. More

by gunn.gena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie
March 20, 2024

Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure More

by Keithrodgers79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2024

DO NOT GET YOU SERVICE HERE POSITIVELY THE WORST TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, More

by jslok53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Simms
September 15, 2023

Received excellent, outstanding service concerning an emergency visit. My service advisor Troy Robb assisted me professionally and friendly. My problem with a broken windshield wiper arm was resolved and More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Robb
September 09, 2023

Very good and quick service today! Not the norm usually not quick. Quality service always More

by buddy79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Seals
August 25, 2023

Good service friendly service department Can't think of 15 words so just very good service More

by Ernest Haas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

$100 to insert a break light bulb. Seriously - they charged me $100 to change a $3 break light bulb on the drivers side that takes literally 4 minutes. I changed the break light bulb More

by rickzski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roman Seals
August 24, 2023

I had my car yearly inspection at this time. All personal at Purvis made it easy and timely. Thank you More

by JCNUNA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Zelaya
August 19, 2023

Have always found the staff at both the Parts & Service Departments to be helpful, courteous, knowledgeable, and professional. We have always had great experiences in particular with Kenny in Parts, and Tr More

by lrandulfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Robb- Service Dept
August 18, 2023

Took my Hybrid vehicle in for oil change and inspection with tire rotation. They discovered problem with battery and replaced it at no charge since it still under warranty. /they also performed an update More

by peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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