Priority Hyundai

In rating just Sales, Service at the Sale, and Finance, we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe. we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe. More

This is a rating on Priority Hyundai's Service Dept. This review has Brenda Clemons listed under service but she assisted us with the app setup and other available program. I rated her service under Sal This review has Brenda Clemons listed under service but she assisted us with the app setup and other available program. I rated her service under Sales and not here under Service. I've been trying to get a cosmetic warranty issue with window trim repaired for over a year but it still has not been addressed. Either wrong part is ordered, part returned not knowing it was received or personnel not available to do the job! More

Service, extremely poor. Dealership doesn’t back up their sales. DONT BUY from them, especially if your military! Dealership doesn’t back up their sales. DONT BUY from them, especially if your military! More

Bad service needs more training never buy Hyundai again and not priority dealer road side assistance terrible and not priority dealer road side assistance terrible More

This review is for Priority Hyundai where I recently purchased a 2023 Santa Fe Calligraphy trim vehicle new. I was impressed with the vehicle, the features in tech and comfort and generally the ride of purchased a 2023 Santa Fe Calligraphy trim vehicle new. I was impressed with the vehicle, the features in tech and comfort and generally the ride of my new Santa Fe Calligraphy. Lots of high end touches and the interior feels fairly luxurious. I would say the Santa Fe is very comfortable and is in line with a lot of the professional reviews you find on the internet. I am generally pleased with my purchase and for the most part the experience. I am disappointed in a few things; 1) No spare tire. Hyundai trying to convince consumers this is the way of the future. I don't believe consumers are buying this. Worse yet, they don't offer a spare tire kit unless you want to pay $1500 because they won't sell you just a spare tire (donut) and jack, they say you have to have the mounting bracket and have the tire installed under the vehicle. This is absurd. Fortunately, you can purchase for about $500 (expensive, but less than Hyundai) a spare tire kit that you can have in the back of your vehicle. 2) The delivery of my vehicle was a miss. There was lack of detailing the vehicle as part of the delivery. I've had to go back 3 times pointing out things missed...not a great showing. 3) There was a couple of scratches on the front vent screens faceplate which Priority Hyundai have agreed to replace the face plate, but it's been a few weeks now. 4) There are two faint scratches on the driver door panel which I didn't notice originally, and I paid for the interior and exterior protection, so either they made the scratches when applying the product or they missed the scratches. I am having to go back to them on this as well. More

My Santa Fe has been back 3 times and still hasn’t fixed the problem. Nicole is one of the worst customer service managers ever. the problem. Nicole is one of the worst customer service managers ever. More

My experience dealing with Nicole in the Service Department was terrible. I took my 2021 Palisade there for a new key fob and key, to have it programmed, complimentary oil change, and tire rotation Department was terrible. I took my 2021 Palisade there for a new key fob and key, to have it programmed, complimentary oil change, and tire rotation. When I ordered the fob, I was told that with the key, it would cost around $460, not including the cost to program it for my vehicle. I made the appointment, went there on September 27, 2023. Nicole checked me in and told me she would text me when my vehicle was ready to be picked up. She texted me and I go there and walk up to the counter. Nicole say, "What's up?". Not the greeting I was expecting. Maybe, Hi how may I help you would have been better. But ok. So I tell her my name and tell her I'm there to pick up my vehicle. She picks up some papers and tell me my total is $746.44. My response was, "I don't understand why it's that amount. The fob and key was $460, the oil change was free, and the tire rotation was $34.99. She told me that the part was $600+ and programming was $72. I told her that that was not the price I was given when I ordered the part. She told me I would need to go to the parts department and discuss it with them. Mind you, there was no one in line behind me. So, I thought maybe she would call the parts department or walk with me around there to speak with them to try an resolve the issue. Nope...she didn't. So, I go to the parts department. I explain the issue. I give the attendant my name and number. He speaks with someone else in the department and within 2 minutes, the issue was resolved. He contacted Nicole via electronic message and gave her to correct cost. Now.....I go back to Nicole, and she looks at me and says, "Your total is $501.74." She gave to explanation, no apology for my inconvenience, nothing. I paid her $501.74 and she handed me my keys. I asked her, "where is my vehicle?" Silly me, I'm thinking she would have handed the keys to someone and asked them to bring my vehicle to me. Boy, was I wrong. She told me to go outside and walk to the right. But, before I went out of the door, she asked me to give her a perfect score on the survey I would be receiving soon. I didn't respond to that request at all. Make it make sense. So, I'm walking towards the back of the building looking for my car. Well, after walking past 9 or 10 cars, I still didn't see mine. So, I walked back to the service bay. When I walked through the door, a young man asked me if I needed help. I told him I was trying to find my vehicle. He asked for my keys. I gave him the keys and he went out of the door and around the back of the building and located my car. He drove it up to the service bay and I thanked him for his kindness and I left. More

If I could negative 5, I would. The service department absolutely sucks. If you don't have a warranty for service, DO NOT COME HERE. I've been dealing with issues since 2016, and it The service department absolutely sucks. If you don't have a warranty for service, DO NOT COME HERE. I've been dealing with issues since 2016, and it hasn't gotten any better. I set up an appointment for a diagnostic test to be performed. Dropped off at 7:15 am. They didn't even touch my car until 4:15 pm. I asked what was the point of the early drop off if they weren't going to do anything until the afternoon. No time left to fix the problem once they discovered the issue. This appointment was set up 2 weeks before and they were told what I would need to done. Needless to say nothing was fixed since it the close of business by the time they called me. Absolutely ridiculous. Stay far away from Priority Hyundai. It's not worth the headache and frustration you'll have to deal with. More

I've been buying new cars since 1969, and this is by far the worst service I've ever had to deal with! They don't return calls and they don't seem to know what they are talking about. I live far away and the worst service I've ever had to deal with! They don't return calls and they don't seem to know what they are talking about. I live far away and have to wait, but they don't seem to care as i once had to wait over three hours for an oil change! My sunroof has been stuck in an open position for over two weeks, and I don't seem to any closer to getting it fixed. Who do I call? More