Priority Acura

Yall I've never had such an amazing experience buying a car.My sales guy Daniel Pitter worked with me in so many ways to help me get in my dream car.I was honest about my barriers reguarding payments and i car.My sales guy Daniel Pitter worked with me in so many ways to help me get in my dream car.I was honest about my barriers reguarding payments and insurance increase. Rich Richardson began working hard to get me a payment I could be comfortable with.This went on for a couple of weeks with patience. When we arrived at a great payment I was super thrilled!!! Couldn't believe when I found out they would make a 2 hr drive to deliver my car free of charge.No delays and arrived when they said they would.Brought the paper work to me so I never had to leave my house.Talk about professionalism.....THE general manager Mr.Richardson took the time to personaly deliver my car!Mr.Pitter came with him and spent aleast 40 mins introducing me to the car.He allowed time for questions and was so knowledgeable about the car,its specs and features. They made the whole process amazing.Patience, no pressure and taking their time made this the best sale I've ever been part of. I can't express my happiness enough with this Integra and the sales experience.Believe me they had the patience of Job with me. Thank you again for allowing me such a great experience Mr.Pitter and Mr.Richardson.This car is amazing. Totally recommend Priority Acura for a great experience and super deal on a quality vehicle. More

More than a month after my purchase, my trade in is still not paid off. That isn't as bothersome as after emailing, calling and leaving messages and using the contact us form on the website, I have gotten no not paid off. That isn't as bothersome as after emailing, calling and leaving messages and using the contact us form on the website, I have gotten no response from anyone. Seems the team is only interested in speaking with you when you want to buy, but not after the sale. This was not my previous experience with this same dealership after buying a vehicle from them in 2021. At this time, I cannot recommend this dealership for sales. More

There service department is wonderful, they get you in and out quickly and are very helpful! I’d recommend this service department over the rest and out quickly and are very helpful! I’d recommend this service department over the rest More

Brandon in the service department was an excellent employee. He was professional, honest and helpful. I will visit the dealership again! employee. He was professional, honest and helpful. I will visit the dealership again! More

I received superior service from Maurice Hawkins and the other staff as I negotiated the purchase of my MDX TypeS. Maurice was well informed and patiently answered all my questions as I deliberated my buyin other staff as I negotiated the purchase of my MDX TypeS. Maurice was well informed and patiently answered all my questions as I deliberated my buying decision. I have purchased over 20 vehicles throughout my life and I rate this as my best purchase experience to date. Rich and Lionel in finance were extremely helpful as well. I highly recommend this dealership to friends and family. I am extremely pleased with the overall experience. Thank you gentlemen for your patience and good faith negotiations. More

Great experience with priority acura & Maurice Hawkins was awesome from beginning to end of my buying experience was awesome from beginning to end of my buying experience More

I love my new RDX PMC edition. Jeff was very helpful and we worked out the deal I wish I've gotten a little bit better deal on deal on the price but I love the car I love the color and it's a PMC edition.. we worked out the deal I wish I've gotten a little bit better deal on deal on the price but I love the car I love the color and it's a PMC edition.. Like I said Jeff was a great salesman and I and I hope when I go to service that it is as good as the sales More

Absolute best first time car buying experience! Very professional and knowledgeable and they made me feel like family. Highly recommend! professional and knowledgeable and they made me feel like family. Highly recommend! More

I would like to share my experience with you guys since Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were mad Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were made to Amber Alcaraz, customer relations and Stacy Cummings, VP: I was physically assaulted during my last visit EVER to Priority Acura on 11/15/2021. The sales associate, and the person that sold our 2020 Acura MDX, Nicholas Gillary forcefully restrained me in the building, forcefully put hands on me after repeated attempts to let go of me and let me leave. Due to the employees escalating the situation Chesapeake police were involved and the situation concluded with me having the choice to go to the magistrate and take out charges for "simple assault" on him. I feel Priority automotive as a huge corporation has a duty to protect me and every other customer that walks through the door. I feel that duty was breached by not having security cameras in place, inadequate training of staff and other staff members allowed the employee to assault me. Worse off the manager was sitting behind the wall listening to the incident happen. I never thought going to the dealership, especially a large name such as PRIORITY or ACURA a staff member would physically put hands on me and allowing the situation to escalate to assault charges. I really don't want to continue on with the criminal charges but I was hoping to hear from priority but I have since given up hope. I asked the manager what was going to be done to resolve this and he said "training and write up" but I don't feel like that is sufficient but I also don't think it warrant's criminal charges Va Code 18.2-57 Class 1 misdemeanor charges. Rob- Former Priority Acura Customer More