Premier Honda

I set up an appointment to buy my car three days before the purchase. The day of the purchase, I got a call saying someone else wanted to buy the car and I needed to make sure I arrived on time. My wife an the purchase. The day of the purchase, I got a call saying someone else wanted to buy the car and I needed to make sure I arrived on time. My wife and I went straight there without eating lunch (90 minutes away) so that we wouldn't be late. The car was great so we decided to buy it. Long story short we decided to go with financing, but were going to pay it off quickly. After THREE hours of waiting they finally called us back to sign the papers. My wife and I were very hungry and tired by this point and did not look closely enough at the paper work. After leaving we realized that they had put an extended warranty in there that I had not asked for. I called the following Monday to cancel the warranty. I sent in the paper to cancel and still have not received that money back after four months. I have sent numerous emails and made numerous calls. I have been told a couple different times that it is processing and I should see the money soon. I would highly advise avoiding financing through this dealership and thinking twice about purchasing from them at all. More

Premier Honda of New Orleans treated us like FAMILY! Sales Manager Joe Ciruti began speaking with me regarding my daughter's future purchase back in October. We went in November 2023 with a plan to retu Sales Manager Joe Ciruti began speaking with me regarding my daughter's future purchase back in October. We went in November 2023 with a plan to return in December and through the entire 3 months this Sales manager would check in, call, email and always respond immediately as he knew my daughter's situation. Joe really made us feel like family. In addition to Joe, our Sales Consultant Edwin Morgan (very caring and knowledgeable) also treated us like family willing and ready every step of the way. Last but not least I want to mention Carlos .. Although I do not know his last name while writing this google and Facebook review he was our finance guy. We want to thank you Carlos (los as they called you) for all your hard work, patience and also care you gave to us. My daughter left Premier Honda not only with the original NEW 2024 Honda Civic Sport she wanted but she left with a heart full of thankfulness. I have purchased several new cars in my lifetime but this one adds VALUE to this imperfect world. THANK YOU PREMIER HONDA of New Orleans!!!! More

WORST DEALER EXPERIENCE! A HUGE WASTE OF TIME! My experience with this dealership was incredibly disappointing, turning a once-positive encounter into a frustrating and dissa A HUGE WASTE OF TIME! My experience with this dealership was incredibly disappointing, turning a once-positive encounter into a frustrating and dissatisfying ordeal. Post-sale, for vehicle registration, there's been a severe lack of accountability, communication, and service. Despite a positive sales experience with Josh Ware, issues arose when it came to registering the vehicle in Florida. Over two weeks after the purchase, critical paperwork, including tax payment and Certificate of Origin, promised to be sent to the Florida Tax Collector, had not been delivered. Despite expressing concerns during paperwork signing several times, assurances were made by the finance director, Loc, who claimed expertise in out-of-state sales. Unfortunately, these promises were unfulfilled, leading to hours of wasted time and accountability issues. Communication breakdowns were evident, with delayed and disregarded inquiries until the potential negative impact on future business was hinted at. This lack of responsiveness worsened an already problematic situation. The $425 documentation fee, coupled with the responsibility for registration falling on us added frustration. You would expect timely service for a paid fee. Specific requests to have the general manager contact us were ignored, emphasizing the lack of commitment to customer satisfaction. Promised call-backs from Loc were unfulfilled for days, requiring multiple attempts and direct emails to the sales manager and general manager for a response. What began as a promising experience has soured due to unresolved issues and the dealership's apparent lack of responsibility. Sixteen days post-sale without essential documents, despite assurances, is unacceptable. The substantial fee paid for this service compounds the disappointment in the dealership's failure to meet its responsibilities. This level of service would be job-threatening in other professions. The need for constant follow-up raises concerns about the dealership's reliability. The overall experience leaves me questioning if the constant follow up was the only factor preventing further delays, highlighting a significant lapse in professional conduct. Grown adults should not require babysitters to get their jobs done correctly. More

Logged on to their Website and filled out PRE- QUALIFICATION Application. Application CLEARLY states WILL NOT IMPACT CREDIT SCORE and GET PRE-QUALIFIED at PREMIER HONDA. Filled out application w QUALIFICATION Application. Application CLEARLY states WILL NOT IMPACT CREDIT SCORE and GET PRE-QUALIFIED at PREMIER HONDA. Filled out application with the understanding this was a soft credit pull ( Will not impact credit score ). Minutes later I get credit alert for HARD inquiry which made my credit score go down. Called dealership and sales manager told me I was being a phone tough guy ( says the salesman... ) called back talked to Gen Manager who was nicer on phone but stated I checked a box that gave them rights to do a credit check. So let me get this straight, Application says in Bold letters at top WILL NOT IMPACT CREDIT SCORE and PRE-QUALIFY yet has a box you must check to continue with application for hard inquiry? VERY misleading and now have hard Inquiry for 2 years now. More

Very pleasant dealership to work with They always seem to try to make you happy as best as they can Is my favorite dealership try to make you happy as best as they can Is my favorite dealership More

Staff are friendly, gives good customer service and are knowledgeable about their products. I worked with Kyron and Eric who were both professional throughout the process and willing to work with me. Would knowledgeable about their products. I worked with Kyron and Eric who were both professional throughout the process and willing to work with me. Would recommend Premier Honda to anyone looking to buy a new car! More

Excellent service and the quality leadership with all the areas of the dealership. I love going to have my car service at this dealership because they listen and provide the best service. areas of the dealership. I love going to have my car service at this dealership because they listen and provide the best service. More

Excellent Service and communication throughout my repair experience. Work done professionaly and timely. Will be back! experience. Work done professionaly and timely. Will be back! More

Quick service and call back. Very nice service personnel. Keeping my granddaughter safe on the road. Thanks Very nice service personnel. Keeping my granddaughter safe on the road. Thanks More

Quality and efficient service The staff provided prompt service. Checked in at 8am and was out by 9:00. See you in 3000 miles service. Checked in at 8am and was out by 9:00. See you in 3000 miles More