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4 Reviews of Porsche Minneapolis - Service Center
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June 16, 2023
I had negative experience at St. Paul Porsche and reached out to Bill Dunne who was very apologetic. Today I was in getting a Porsche extended warranty repair and Mr. Dunne made sur Paul Porsche and reached out to Bill Dunne who was very apologetic. Today I was in getting a Porsche extended warranty repair and Mr. Dunne made sure the $250 deductible was waived. Thank you for taking my concerns seriously. More
by Mark I
Employees Worked With
Amber Reiners
Helpful November 16, 2021
Lost my trust. Used this dealer for 10 years to service my Boxster. Took it in for annual oil change after driving 1500 miles. After examining the car, the tech pushed $5,000 in upsell repairs. It was impo my Boxster. Took it in for annual oil change after driving 1500 miles. After examining the car, the tech pushed $5,000 in upsell repairs. It was impossible to determine which repairs were necessary and which ones they simply wanted to sell me. In the end I only approved a couple of small things. Brought the car home. Three days later it was completely dead. Called the dealer and they showed no empathy told me to tow it in and they would fix it. I don't know what they did to my car but there was no way I was going to reward them for bad behavior. Now I have a new shop which is way more responsive than this dealer. More
by scottg
Employees Worked With
Matt Lawson
April 30, 2018
Customer Service passes with flying colors!!! On April 26th I delivered my 911 Carrera S to the dealership for routine maintenance. The customer service I was greeted with met the expectation of a On April 26th I delivered my 911 Carrera S to the dealership for routine maintenance. The customer service I was greeted with met the expectation of all things associated with the Porsche name.. Excellence! Shortly after the vehicle was serviced, an incident occurred. It was entirely out of anyone at the dealerships control. Immediately following, Jonathan Beyer informed me in a straightforward and honest manner. I was given very acceptable options to correct the issue. While contemplating the resolve with Jonathan, Brian Gottschalk stepped to the plate offering me an additional option we hadn't considered; to trade my vehicle. He meticulously navigated me thru all the nuances I needed to consider. He was genuinely concerned about taking care of me, not just a sale. His courteous professionalism and knowledge were striking and left an impression anyone in customer service could learn from. In short the team of Brian, Jonathan and Angie Gustafson ultimately crafted a solution so seamless and timely it couldn't have been scripted any better. As I drove home in the GT3 Brian and his team helped me into the smile on my face and the pure enjoyment of this experience proved to me that Porsche Minneapolis would also put a big smile on Ferdinand Porsche's face. They embody the true spirit of his dream and this magnificent automobile. I highly recommend this dealership and especially the great people who ply their craft so well, so professionally and ultimately for their clients. Thank you Brian, Angie and Jonathan! More
by Stu Sneer
Employees Worked With
Brian Gottschalk, Jonathan Beyer, Angie Gustafson
August 21, 2017
Repair Brought the car to get a motor repaired on a rear view window and the service was excellent. Jon also accommodated working with Safelite glass on an i Brought the car to get a motor repaired on a rear view window and the service was excellent. Jon also accommodated working with Safelite glass on an insurance windshield replacement for me as well, which alleviated the need for me to bring it to different places.Always friendly, always helpful and always fixes the issue. Amazing service and highly recommend this dealership and service. This is the type of service that wants you to stay with the location and brand! More
by Chris Hewitt
Employees Worked With
Jon beyer
