Piazza Honda of Springfield - Service Center

Nothing but nonsense from the Springfield location. They replaced an alternator under warranty. After warranty was over we reverted to our original macanic. The alternator failed again. Our macanic ver They replaced an alternator under warranty. After warranty was over we reverted to our original macanic. The alternator failed again. Our macanic verified that it was not caused by anything other then failed part. We had the car towed to Honda that claimed they would cover the repair. The story changed when they came up with a mysterious spool that leaked on the alternator causing it to fail. Our macanic verified prior to tow this was nor the case. They are nothing but liars and scammwrs. We has so many problems with this dealership. They should be shut down for the nonsense and tactics that they employ to get out of properly covering their repairs. I will never buy a vehicle from them nor will any of our family, friends or professional affiliates. I have dually warned everyone about this fraudulent business and have received feedback of similar experiences from other people independent of our own. More

Outstanding service from Gary and Bill in the Oil Express Department...Today I got an oil change and tire rotation..The entire process went real smooth..These guys are very friendly and efficient...I also w Department...Today I got an oil change and tire rotation..The entire process went real smooth..These guys are very friendly and efficient...I also want to thank my salesperson Jim Helmig for keeping me company and informing me of the different changes on the upcoming 2024 CRV vehicle... Thanks Again Piazza Honda, yours truly Bob Walsh More

Great place to get your car serviced, good people, fair prices. There's no why reason not to get your car serviced at a dealer. prices. There's no why reason not to get your car serviced at a dealer. More

This is a great place to get your car serviced, good people, people, fair prices, honda experts! people, people, fair prices, honda experts! More

The worst service take to Ardmore, the serviced associates in this department in Springfield are extremely rude and lazy associates in this department in Springfield are extremely rude and lazy More

I want to thank Gary and Bill in the Express Department for their efficient service during my recent oil change visit and the following day for my unfortunate Flat tire...Very non stress visit by two prof for their efficient service during my recent oil change visit and the following day for my unfortunate Flat tire...Very non stress visit by two professionals...Thanks again.. More

Terrible waste of time. My Honda 100 month battery, despite the name, started to go bad at 56 or 57 months (weakly starting or not starting at all). After my local mechanic My Honda 100 month battery, despite the name, started to go bad at 56 or 57 months (weakly starting or not starting at all). After my local mechanic told me to take my 2015 Honda CR-V to the nearest Honda to try to take advantage of the prorated battery warranty. Prior to bringing the vehicle to Sloane, I called them. They told me that the warranty would give me 40% off based on the age of the battery if the battery failed the test (savings of about $100 from the local shop). I brought the car in for express service. After it barely started at the dealership, and the desk clerk told me it would likely fail, I was called in and told that the test revealed that it needed an additional Honda GR8 test to check on the electrical system. However, the sales desks told me that it was almost certainly the battery. The GR8 test could only be performed by the main service desk. Unfortunately, the main desk laughed when I asked about scheduling this $50 GR8 test, saying I had to wait until September (this was August 19, 2022). I did not find her laugh in good taste given my situation. However, without the GR8 test confirming it was the battery (and not something else), I could not get the warranty coverage. The desk clerk said that it was 90% likely that it was the battery. I went back to the Express desk and asked if they could temporarily replace the battery to quickly check it out. They told me this would incur a labor charge (even though I would be paying the labor charge anyway to replace the battery. In short, my options were to schedule something in September and risk the car stalling at random places OR to pay full cost for the new battery and forego the promised warranty coverage (despite it being 90% likely that the battery). Instead, I decided to go back to my local mechanic. I'd rather give them the money than to give a penny to Piazza Honda. I didn't get any sympathy or an apology when I was walking out the door. Truly a subpar experience. I only give them two stars because their revamped service area looks nice. More

Frank is truly the best at what he does, not for his volume of sales, but because he truly cares about you as a person, more than just a sale. He will help you get the most of what you are looking for, volume of sales, but because he truly cares about you as a person, more than just a sale. He will help you get the most of what you are looking for, keeps you in the loop, and stays in touch even after it’s all done. Our family has bought over 10 cars from Frank because he is the best to deal with! More

I refer everyone I know whom mentions they’re looking for a new car to Frank. I know they’ll be well taken care of and get the best deal. Frank has never let Me down on any of the referrals I’ve sent too Him a new car to Frank. I know they’ll be well taken care of and get the best deal. Frank has never let Me down on any of the referrals I’ve sent too Him. More

I always have a phenomenal experience at Piazza Honda. Most recent trip for service was no different. Special thanks to Maria who took great care of me and followed up on a number of things. Very much a Most recent trip for service was no different. Special thanks to Maria who took great care of me and followed up on a number of things. Very much appreciated. No one does customer service better than this company. More