Phil Smith Acura

Defective valve covers. I took my 2015 RDX to a mechanic a few days ago on 1-27-2023 for what I thought were valve cover gaskets leaking but it turned out to be the valve I took my 2015 RDX to a mechanic a few days ago on 1-27-2023 for what I thought were valve cover gaskets leaking but it turned out to be the valve covers were defective and deteriorating and leaking oil everywhere. The valve covers had to be replaced at a cost of $ 1,342.98. The car is only 8 years old with very low mileage 74000 and I shouldn't be replacing defective valve covers on a vehicle that was purchased brand new from Phil Smith Acura that is well maintained with low miles on it. Yes, the warranty has expired but I reached out to Phil Smith Acura by taking the defective valve covers in to have them inspected and one of their service consultants told me that this is very common for these valve covers to do this and that they see it at their dealership quite often. I emailed the receipt and photos to the Chairman and Chief Executive Officer, General Manager and Operating Partner and they basically told me that it is a manufacturer issue and not the dealership. I don't understand how a dealership can tell a loyal customer that there nothing that they can do for them especially when they were the one that sold the vehicle to the customer. Myself and my family will purchase more vehicles in the near future but it will not be from the Phil Smith Automotive Group which operates multiple auto dealerships with this Chairman and Chief Executive Officer. I say this because all decisions start and end with this person. UPDATE: 3-14-23 Phil Smith Acura claimed that they did the best they could advocating for me with the manufacturer but were denied approval. I tried reaching out to them via email on two occasions asking if they could please forward me all correspondences that were made on my behalf to the manufacturer but they did not get back with me. That indicates to me that they put little to no effort into helping me. Thankfully, due to my diligence dealing with the manufacturer myself since February 17th, I was reimbursed full amount from American Honda. More

Buying a car can be a grueling process, but you can't do any better and Phil Smith Acura. Phil and the guys there are truly professional and accommodating and will work with you however they can. Ended up w any better and Phil Smith Acura. Phil and the guys there are truly professional and accommodating and will work with you however they can. Ended up with a great car at a good price ,what more can you ask for?! More

DON’T RECOMMEND based upon my personal experience . I purchased a vehicle from this dealership 10/2022. I flew in to purchase this vehicle that was still under the 4 year manufacturer warranty and the I purchased a vehicle from this dealership 10/2022. I flew in to purchase this vehicle that was still under the 4 year manufacturer warranty and the certified warranty they gave me. Drove it home about 400 miles away and within 7 days I would hear a horrible squeal every time I would attempt to break, attempt to stop, pulling out the driveway and breaking,etc. I immediately called and spoke to both the General manager Phil and the service manager Warren. They both told me to take it into my local dealership to get it looked at and to call them with what they said. My local dealership told me that the BREAKS And ROTORS were both not good and they had to be replaced. They informed me that a car that was presented to be CERTIFIED through ACURA should not have those issues within the first week let alone the first 30 days of purchase. I immediately called back to speak with Phil and tell him and the service manager Warren of the $800 bill I was just presented. They BOTH told me that it was nothing they could do about it and that they were not paying for any bill and it was no longer their issue. Warren then goes to tell me they certified the vehicle at the rotor and break thickness it was when the person returned this leased vehicle back in. He told me they didn't replace anything with the breaks and rotors. The salesperson told me everything was done before certifying it including the breaks and rotors during the days of us communicating before I actually traveled to Phil Smith Acura in Florida. During my call with Phil the general manager telling me that they were not paying ,we some how got disconnected .I call RIGHT back and now all of a sudden Phil is in a meeting. I left a voicemail and called back daily for about a week. I YET to get back in contact with him. I’m FURIOUS all this money I put down and paid for this vehicle and this to happens! They never paid for the service and didn't care that I was over 400 miles away with issues on a basically brand-new car they had just sold me 7 days prior.My local Acura couldn’t believe they were treating me like this and a manager there insured me he would help settle this issue with Acura because there was NO WAY THAT CAR SHOULD HAVE BEEN CERTIFIED IN THAT CONDITION! I would have definitely stayed local and purchased a car for all the troubles and the horrible service and ignoring I received after. I have reported them to Acura relations and Acura customer service. Be cautious !! More

The service and attention I received from Mike G. was more than I hoped for, and it was definitely worth my waiting for Phil Smith Acura to have the TLX I wanted. The entire staff, from GM Phil F. t was more than I hoped for, and it was definitely worth my waiting for Phil Smith Acura to have the TLX I wanted. The entire staff, from GM Phil F. to Mark C. in Acquisitions and Brandon in Finance, all go above and beyond to make car-buying a smooth, seamless experience. More