Phil Long Ford of Denver - Service Center

Steve did not help resolve our terrible experience with our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Ins our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Instead they said it was a faulty wire and wanted to charge us over $2000.00. Charged us over 200 to “put car back together” Took to non Ford dealer -stated it was the covered TCM. Took to my normal Ford dealer (different state) and it was fixed under warranty. Shame on you Phil Long Ford!!! More

Friendly and knowledgeable adviser. Quick services and fast response if questions. We would recommend this dealership to friends and family. Quick services and fast response if questions. We would recommend this dealership to friends and family. More

Two calls, concerning service recalls on 2021 150, VM's left...no response...am now in twentieth minute of hold after talking to the greeter... left...no response...am now in twentieth minute of hold after talking to the greeter... More

Steve does not like to email customers back on complaints about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complai about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complaint on Gage as well. Not sure how you train or promote people to a leadership position if they can't make the customer happy. Bad management relationships. Even when I came into the dealership to pick my truck up all he was doing was sitting in his office at his computer, apparently not looking at his email and responding to his customers. More

Walter Banks was very easy to work with and treated me fairly. I am pleased with the final deal fairly. I am pleased with the final deal More

Horrible service. They don't replace the oil filter during an oil change. Stay far away. They don't replace the oil filter during an oil change. Stay far away. More

My grandma came in and wanted to a new car after getting in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. More

They were very helpful, the service advisor Gary and the technician explained everything to us. technician explained everything to us. More

We have been working with Ash for more than 3 years and we have never regretted it. He always brings the best options and he knows so much about vehicles and definitely is the nicest of them all, I complet we have never regretted it. He always brings the best options and he knows so much about vehicles and definitely is the nicest of them all, I completely recommend him with everyone I know, I’ve gotten my best deals from him. If you’re looking to buy something definitely give Ash a call! More

Great experience. ...The General Manager, Robert McMann, was extremely responsive to my issue, and the service department was communicative and helpful. Thank you Wayn ...The General Manager, Robert McMann, was extremely responsive to my issue, and the service department was communicative and helpful. Thank you Wayne for getting my Bronco back to me promptly! More