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Performance Lexus

Cincinnati, OH

4.9
960 Reviews

4328 Kings Water Dr

Cincinnati, OH

45249

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Showing 960 reviews

May 11, 2024

Terrible customer service! Terry had a appt with us, no car advertised for sale to show, excuses!!! More

by darlene.kelso
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Terry Lowry
May 15, 2024 -

Performance Lexus responded

Darlene, we are concerned to hear that you had a negative experience with us. It is never our intention to disappoint our clients, so we would appreciate the opportunity to discuss this with you. Please reach out to me at any time. J.R. Hage - General Manager - 513-677-0177

May 15, 2024 -

darlene.kelso responded

Well your manager called on Mon and said he would call on Tues when the car came in. SURPRISE...NO CALL ON TUES! 2nd time dropping the ball! The dealership was beautiful, but the management running this dealership must have some issues. This was our 1st experience at this dealership and it was HORRIBLE!

May 15, 2024 -

darlene.kelso responded

We are looking for customer service, not excuses! We want to have an appointment so that when we get there we do not have to waist time waiting. We want the vehicle to be clean, inspected and ready to show when we get there. We want a ,"CAN DO" attitude and , "WHAT CAN I DO TO HELP" sales person. We DO NOT want EMPTY PROMISES AND EXCUSES! I do not want to hear how long you have worked there or other positive testimonials, I want MY experience there to be exceptional. I want to feel like MY business is valuable! This is a high end dealership and I EXPECTED to be treated like a high end customer, not a buy here, pay here lot! At this point, the buy here, pay here lot could probably do a better job!! I Know We cannot be the only customer experiencing this! And so our quest to find our next vehicle continues, hopefully it will go better in the future. I sincerely hope others do not have similar experiences as we did at this dealership as it is very disappointing and when you are spending a large amount of money making a big purchase, it should feel GREAT!

May 01, 2024

Rick was great to work with! He was very knowledgeable, professional, and very attentive. Will go back to performance Lexus for my next car. More

by Caraglenn12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
May 01, 2024 -

Performance Lexus responded

We're so glad to know that Rick provided you with a great experience at Performance Lexus! We look forward to assisting you again when it's time for your next car. Safe travels until then!

April 30, 2024

Mr.Hubble did a wonderful job . Mr. Hubble customer service was top tier . I have no complaints.. He did everything to make sure I was satisfied More

by Angelmoore9681
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
May 01, 2024 -

Performance Lexus responded

It's fantastic to know that our team provided top-tier service at Performance Lexus and ensured your satisfaction! Thanks for sharing this positive experience with us.

April 23, 2024

I recently purchased 2015 Lexus RC350 AWD from a private seller. I took it in for a tire issue. Worked with Eric Schulkers (Service Consultant). Eric was very knowledgeable in regards to the vehicle as a wh More

by Biermansm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Schulkers
Apr 23, 2024 -

Performance Lexus responded

We're elated to know that Eric and our team at Performance Lexus were able to assist you with your tire issue and oil change! It's great hearing how we exceeded your expectations, especially given the many dealerships you've dealt with in the past. Thanks for recommending us — we appreciate it greatly!

April 12, 2024

As an old guy north of 70, I have had the occasion to purchase a number of automobiles and speak with scores of sales consultants over the years. Without doubt, Roderick (Rick) Hubble has proven to be t More

by willenborg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble
Apr 15, 2024 -

Performance Lexus responded

We're delighted to know that Rick and the rest of our team at Performance Lexus made your car-buying experience special. It's great to see such positive feedback about our post-sale customer care as well. Thank you for choosing us, we appreciate it!

April 05, 2024

Had the best time working with Roderick. He knows his cars and he was a joy to spend the evening with. More

by Kellydragoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble, Geoffrey Bobst
Apr 08, 2024 -

Performance Lexus responded

Kelly, we're delighted to know you had a great time working with Roderick at Performance Lexus. Thanks for sharing your experience!

April 04, 2024

Everyone at the dealership that we encountered were extremely courteous and helpful! Mr. Roderick Hubble our outstanding salesman, was knowledgeable, accommodating and a pleasure to work with! More

by Kingskids631
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Apr 04, 2024 -

Performance Lexus responded

We're delighted to know that you had a positive experience with our team, especially Roderick! Thank you for choosing Performance Lexus and sharing your feedback. We look forward to serving you again in the future!

March 24, 2024

I could not have asked for a car buying experience! Rick Hubble made me feel at ease and excited about my process. The customer service I received was top notch from beginning to end. For anyone who More

by slaffoonlpcc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
Mar 25, 2024 -

Performance Lexus responded

We're delighted to know that Rick and our team at Performance Lexus made your car-buying experience enjoyable! It's great to see you felt comfortable throughout the process. We hope you continue loving your new car, welcome to the Lexus family!

March 16, 2024

Roderick ensured that all my needs were met. Great customer service and hospitality. I left with the biggest smile on my face thanks to Roderick and Lexus! I will definitely recommend to others More

by Brejerry6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
Mar 18, 2024 -

Performance Lexus responded

It's fantastic to know that Roderick was able to meet all your needs and left you with a big smile at Performance Lexus. We appreciate the recommendation! Enjoy your new ride!

March 14, 2024

WOW WOW WOW Spoke with salesman Roderick on the phone Worked a deal. Drove 2hrs and BAM, the deal was done. Crazy how professional and efficient this group is. From the salesman, the finance to More

by bertking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble
Mar 15, 2024 -

Performance Lexus responded

We're over the moon to know that Roderick and our team at Performance Lexus made your car buying experience smooth and efficient! We strive for professionalism in every interaction. Thanks for recommending us; we hope you enjoy your new vehicle!

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