Penn Toyota - Service Center

I’ve been dealing with Laurie for years. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. More

I want to praise Lino and Rick for their outstanding service. They are the best! service. They are the best! More

Joni and Nick always take good care of me over the years They courteous, respectful and kind. They are knowledgeable and helpful They courteous, respectful and kind. They are knowledgeable and helpful More

The actual buying experience went fine. Great even. However I have had issues with the car since day 1. This dealer has done nothing to fix it. The departments clearly don't communic Great even. However I have had issues with the car since day 1. This dealer has done nothing to fix it. The departments clearly don't communicate and my favorite was when I drove down there after being told there'd be a shuttle to take me home and there was not. So instead I waited two hours for them to fix the issue because I was told the part had come in just to be told the part hadn't come in. If I do buy a Toyota again it's definitely not this dealer. Worst experience I've had with a dealer by far More

Everytime I walk in for a service, staff is amazing and I get to get my kids and have great conversations with Joni who helped us to get Toyota highlander. She is such a great support I get to get my kids and have great conversations with Joni who helped us to get Toyota highlander. She is such a great support More

Service Advisor Ryan Beharry provided exceptional customer service in the service of 4 R. The Dealership is clean and the well organized. High quality work and timely service. The pricing of service customer service in the service of 4 R. The Dealership is clean and the well organized. High quality work and timely service. The pricing of service work and parts are affordable and won’t break your bank. I would recommend this Dealership and this Service Advisor Ryan Beharry for your Toyota Service needs. More

i always come to penn toyota for their great service today I saw a service advisor named shirley was so pleasant and kind with a beautiful smile. I would recommend penn toyota for sales and service love today I saw a service advisor named shirley was so pleasant and kind with a beautiful smile. I would recommend penn toyota for sales and service love it. More

I had a great experience today during my scheduled maintenance with advisor Ryan B. He was very professional and helpful. Thank you! maintenance with advisor Ryan B. He was very professional and helpful. Thank you! More

Ryan was incredibly helpful when I brought my Camry in .He kept me informed and updated me everyday of the progress. . I will always use Penn for all my Toyota needs because of the way he treated me. .He kept me informed and updated me everyday of the progress. . I will always use Penn for all my Toyota needs because of the way he treated me. More

Unprofessional. Terrible customer service. Extremely rude and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around for weeks - this is the place for you. Penn Toyota Service kept my car for TWO WEEKS with no loaner, and not a single phone call to update me on the status of my vehicle. I brought my vehicle in for warranty work and they tried every which way possible to turn me away, and avoid doing the work. They went so far as making me a $900 bill just to replace two interior bulbs on the car which I ended up replacing on my own for $8 and being FORCED to drive the car 30 miles after replacing the bulbs before bringing it back which makes absolutely no sense but was a clever tactic to again turn me away. I had to take time out of my day to go in to the service department and find out what was happening with my car. My car had brake fluid leaking into the brake actuator, and ABS/Brake/Traction control lights on due to a manufacturer recall. The service technician repeatedly laughed at me and called me a "smart guy" for bringing my car in for warranty work and told me to take it home. The cherry on top of this horrendous experience is that Penn Toyota did not call me, message me, or contact me whatsoever. But at 6pm on a Thursday while I was at work I received a phone call from my service advisor stating I had 30 minutes to pick up the vehicle or I would be charged for the warranty work. Can you imagine being forced to drop everything on a 30 minute notice to come pick up your car from service? Absolute disaster of a dealership service department. Stay as far away as possible. The service manager is no better than his inexperienced advisors. I hope no other unsuspecting customers fall victim to this atrocious service department. More