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Passport BMW
Suitland, MD
776 Reviews
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Showing 776 reviews
April 30, 2024
I have purchased ALOT of vehicles in my lifetime but I believe ELIAS KHAIRZADA made this car-buying experience the easiest, most professional transaction I've ever had. I initiated my interest in an x4 believe ELIAS KHAIRZADA made this car-buying experience the easiest, most professional transaction I've ever had. I initiated my interest in an x4 m40i online and was contacted by Elias shortly thereafter. Since I've been in the market for this vehicle, I've learned that they go FAST! Thankfully, Elias walked me through the process to secure the vehicle that same day, otherwise, I would have been out of luck. During my final appointment with him, he was extremely pleasant, knowledgeable, and professional. We were in and out (driving my fine new x4) within a couple of hours!!! Thank you PASSPORT BMW and ELIAS!!!! I will be sure to refer others!! More
by pbrown
Employees Worked With
Elias Khairzada
Helpful April 26, 2024
I rarely write reviews but this place definitely takes the cake for the worst customer service I've ever done business with. I finished signing paperwork on 3/8, took delivery of the car on 3/15 with tem the cake for the worst customer service I've ever done business with. I finished signing paperwork on 3/8, took delivery of the car on 3/15 with temp plates. Was told I would get my plates in 2 weeks since I can't drive around with temp plates in MA. Richard in finance was a complete joke. Don't tell your customers that you'll get back to them just to brush them off. On 3/14, I sent him the insurance paperwork that he asked for and specifically told him to check to make sure everything looks good, but he never provided any updates even though he told me he would check with their registration department. That was the last time I got an update from him. Fast forward, it took 4 weeks after I took delivery of my X5 for them to send me my plates and even then it wasn't the right plates! At this point, I reached out to their registration department and told them I'll just get the correct plates on my own and pay for the fee because I did not want to wait any longer and neither did I have any hope that they 'll be able to get it right at this point. I reached out to their general sales manager to see what they were willing to do for my inconvenience and he basically told me that it was not their fault and there's nothing they can do. Customers pay a fee for the dealership to get their plates done on time. Nobody should have to wait 5 weeks and make a payment on a vehicle they cant even drive because of the dealerships mistake. Had they reviewed the registration paperwork thoroughly and took the time to go over it this error on their part could have been prevented. Very disappointed and would tell anyone to think twice about shopping at this place. The only person I would give any credit to would be Rachel, the sales consultant who actually took the time to get back to me and addressed my concerns the best that she can. Everyone else should go take a class to be educated in customer service or better yet ask Rachel to give them some tips. More
by HC39
Employees Worked With
Rachel Clancy, Richard Desantis, Sean Schwartz, Joe Long
April 17, 2024
Jude Omobhude is who you should ask for! Five star end-to-end experience buying a special order M240i. Jude was very knowledgeable about the special order process, options, and provided cons Five star end-to-end experience buying a special order M240i. Jude was very knowledgeable about the special order process, options, and provided constant updates. Talked to 3 dealers in DMV and picked Passport because of Jude. Best price was a bonus! Highly recommend if you're looking for a new BMW. More
by Joseph
Employees Worked With
Jude Omobhude, Joe Long
March 24, 2024
Teric Khairzada Took excellent care of me when a purchased my leased BMW. I had never done that before and he explained the process and made it easy to get through. I walked out the owner of a grea purchased my leased BMW. I had never done that before and he explained the process and made it easy to get through. I walked out the owner of a great car with a full tank of gas (gratis), congratulations from Teric , and a good feeling. More
by Karen
Employees Worked With
Teric Khairzada
March 18, 2024
Great dealer with large inventory and definitely the best pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional salesman. Thank you for the great deal on the M850 More
by Talhaahmed2126
Employees Worked With
nathan tibbits
March 14, 2024
Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant a amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner. More
by angel.johnson
Employees Worked With
Dominique Montgomery and Dillion
February 29, 2024
I went into the passport BMW dealership yesterday to have my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of hi my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of his way to get into a very nice loaner vehicle. Passport BMW is the absolute best. Thanks guys keep up the good work. More
by dtynes05
Employees Worked With
Dominque and Michael Jenkins
February 14, 2024
Passport BMW, Marlowe Heights, Md, was the best BMW I have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest, most knowledgeable, cleanest, state of the art dealership I’ve ever experienced. From my sales person to the “genius team”, fiancé and the loveliest cashier ever. JORDON RILEY my salesman, was exceptional in every way, from listening to my needs, finding me my dream car and even putting the license plates on my car. I highly recommending this dealership. They have a great team, and superior service. More
by Hinkymaf
Employees Worked With
Jordon Riley
