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Pallotta Ford Lincoln - Service Center

Wooster, OH

4.5
35 Reviews

35 Reviews of Pallotta Ford Lincoln - Service Center

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April 05, 2024

Pallotta mobile service took care of my flat tire. Alex the technician was speedy and took my tire off in my driveway and then brought back a new tire and installed it. Pallotta staff is very respon More

by Bfoster155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Bryan and Alex
Apr 05, 2024 -

Pallotta Ford Lincoln responded

We're so glad to know our mobile service was able to help you out with your flat tire! It's great that Alex and the rest of the Pallotta Ford team were responsive and efficient. Thanks for sharing this excellent review, we appreciate it!

January 29, 2024

Replaced hose from recall. Jack was so polite and I felt important to him. When I walked Tom my car I was so surprised and happy. Jack had washed my car! I knew it needed it More

by Zincstangzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Jan 29, 2024 -

Pallotta Ford Lincoln responded

We're glad to know that Jack made your visit to Pallotta Ford Lincoln a memorable one! It's great to see our team went the extra mile for you. Thanks for sharing this with us — we look forward to your next visit!

September 15, 2023

Pollota did a wonderful job to service my car. They have wonderful sales and service. I would highly recommend Tallan Wood in the sales department. More

by Jbscongress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoge
Sep 18, 2023 -

Pallotta Ford Lincoln responded

We're glad to know you had a wonderful experience with our sales and service teams at Pallotta Ford Lincoln. Your recommendation of Tallan is greatly appreciated! Thanks for your review.

September 12, 2023

After each oil change there is oil all over my garage floor. They should wipe spilled oil off of the under-carriage parts before returning the vehicle to the customer. They should always ask the custo More

by blosser13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Sep 12, 2023 -

Pallotta Ford Lincoln responded

I'm sorry to learn about the oil spills after your service visits. We aim for clean and thorough work, so this feedback is concerning. Also, we appreciate your suggestion regarding reward points application - customer choice should always be a priority. Please reach out directly so we can address these issues properly and improve our services moving forward. Thank you, Jonathan Herman - Service Manager - (330) 345-6600

September 03, 2023

George made sure my concerns were addressed and kept me updated on everything after that. I appreciated the service More

by bonnieblue0221
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Sep 05, 2023 -

Pallotta Ford Lincoln responded

Bonnie, we're glad to know George was able to address your concerns and keep you updated at Pallotta Ford Lincoln. Your feedback is appreciated!

August 31, 2023

Sam and his crew did an amazing job detailing my 2013 Ford Escape. They even got my scratch out on my trunk lid!! I'll be back in the future! More

by Misswiggy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Pallotta Ford Lincoln responded

We're delighted to know Sam and the team at Pallotta Ford Lincoln were able to get your car looking its best! We look forward to seeing you again in the future.

August 29, 2023

Top notch service and curtious and friendly staff. Quality parts for my vehicle. Notification of wipers need replaced More

by Winwinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase salesman paired my new phone with my Taurus
Aug 29, 2023 -

Pallotta Ford Lincoln responded

We're glad to know you had a top-notch experience with our team at Pallotta Ford Lincoln. Thanks for trusting us with your vehicle's needs!

August 25, 2023

My experience for getting an oil change was very excellant. I would advise anyone to go there. More

by Owen Yoder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Aug 25, 2023 -

Pallotta Ford Lincoln responded

Owen, we're proud to hear you had an excellent vehicle service at Pallotta Ford Lincoln! We appreciate the recommendation and look forward to working with you again in the future!

August 24, 2023

The staff is so friendly and helpful and that makes for a pleasant experience we have always taken are vehicles to them and will continue to do so More

by Fusion owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Pallotta Ford Lincoln responded

We're so glad to know you've had consistently positive experiences with our team at Pallotta Ford Lincoln. We appreciate your loyalty and look forward to seeing you again down the road!

August 17, 2023

Detailed explanation of service needed, why and cost. Quick and accurate response to questions and timely return of vehicle. More

by Johnhughes0757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George-service
Aug 17, 2023 -

Pallotta Ford Lincoln responded

We're glad to know you found our service to be top-notch at Pallotta Ford Lincoln. We strive for quick responses, accuracy, and timeliness in all we do. Thanks for the positive feedback!

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