Oxmoor Ford
Louisville, KY
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Took 4 days to diagnose engine failure in Edge. Dealer did nt seem to know f extended warranty until it was pointed out. Fortunately the warranty covered engine replacement and rental car. Donta Dealer did nt seem to know f extended warranty until it was pointed out. Fortunately the warranty covered engine replacement and rental car. Dontae responded well by txt to communicate and was very helpful through the process. We appreciate his service to us. I have been aware of this type of engine problem and concerned Ford has not done more to alert the consumer. Makes me question buying another. More
Unbelievably courteous and fast! !!! Wish I lived closer than Florida!!!!!! So kind to honor the service contract that I have back home! !!! Wish I lived closer than Florida!!!!!! So kind to honor the service contract that I have back home! More
Our sales person, Marquis, was very helpful and listened carefully to our requests. There was no pressure, and he walked us through the process without any issues. The finance officer was also very helpful. carefully to our requests. There was no pressure, and he walked us through the process without any issues. The finance officer was also very helpful. He processed and explained everything quickly and got us out the door in our new vehicle. It was a much better experience than we have had at other dealerships. More
I bought a gold certified pre owned 2020 explorer that came with a 12,000 mile 12 Month bumper to bumper warranty and 7 year 100,000 Mile power train warranty and so far Oxmoor Ford has honored what they came with a 12,000 mile 12 Month bumper to bumper warranty and 7 year 100,000 Mile power train warranty and so far Oxmoor Ford has honored what they sold me. I love my explorer and appreciate the customer service that I receive from their sales staff (Victor sold me my car) and all the men and women in the service department have been amazing as well. More
I was really highly satisfied with today’s performance. Josh was able to get my vehicle early. All requests were completed in accordance with Oxmoor Ford’s expectations & beyond. I’m a fan of the Oxmoor F Josh was able to get my vehicle early. All requests were completed in accordance with Oxmoor Ford’s expectations & beyond. I’m a fan of the Oxmoor Ford service department. The service department is neat, clean, organized & all members are quick to provide service. More