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28 Reviews of Ourisman Subaru Waldorf - Service Center
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December 31, 2023
I'm helping to purchase a 2023 Subaru Crosstrek for my Granddaughter in Collage. While she was on Christmas break, I suggest having her 1st Oil Change while here at Dealership purchased from. After Oil Granddaughter in Collage. While she was on Christmas break, I suggest having her 1st Oil Change while here at Dealership purchased from. After Oil Change MAJOR OIL LEAKING l from around filter, covering engine, smoking, and smell of burning oil. Returned to service department for correction, next day same problem recurs. It should be noted that the Subaru Oil filter is one of the easiest to replace. Service Department really messed up; I'm not impressed with OURISMAN DEALERSHIP. Side note I Purchased my 2002 Subaru Outback ONYX from this dealership, and possibly considered purchase another for my next Granddaughter. However, if this the QUALITY of service I can expect for my vehicle, and those of my GRANDAUGHTERS, OURISMAN LOST MY BUSINESS, and I will be recommending to my friends using another dealership. More
by pdhinman
Employees Worked With
service department
Helpful July 03, 2017
Got Part?? I made an appointment two weeks ago because I got an airbag recall notice. The notice said get this done asap because passengers could be in danger s I made an appointment two weeks ago because I got an airbag recall notice. The notice said get this done asap because passengers could be in danger sitting in the front passenger seat. I went into the service center two weeks ago, made the appointment (which was for today) showed the clerk the recall notice. I show up this morning and they tell me "oh we do not have those parts in yet" I Told him I had an appointment and wouldn't a phone call be in order informing me the part had not come in. I scheduled a day off from work to get this done. This was a huge inconvenience for me. I will not go back there and will be telling all my friends that own Subarus or are thinking of purchasing to not do it there. This kind of service is unacceptable. A simple phone call would have solved the problem.. The person who made the appointment should have known they did not have the parts yet. More
by Bwright
Employees Worked With
not sure
September 21, 2016
Service didn't complete all tasks I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 M I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 Mile Service". I arrived at the dealership early for a 2:30pm appointment and they took it in almost as soon as I got there. I was thinking, "This is going to be good service". I thought too soon. When I got home, I looked over the invoice. The service writer put in Service Xpress? This was not a Service Xpress. I made an appointment for a specified service and wasn't completed. Tires weren't rotated, and fluids weren't topped off because my windshield washer reservoir wasn't full. Never again will this dealership get my business. You want good service? Go to Pohanka VW in Capitol Heights. That dealership is much larger, cleaner, and not cluttered like Waldorf VW and their staff is remarkable and customer oriented. Pohanka VW has that typical European Dealership appearance. More
by jbooser84
Employees Worked With
Jonathan
August 02, 2016
Great Customer Service Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her aga Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her again. Great job Ms. Fowler. More
by Alex
Employees Worked With
Brittnee Fowler
April 30, 2016
Car maintenance This was our 3rd time visiting this service center & each time it was a excellent experience. We were greeted by Megan upon arrival with a smile, I ex This was our 3rd time visiting this service center & each time it was a excellent experience. We were greeted by Megan upon arrival with a smile, I explained to her my concerns regarding the vehicle. Megan sat down & explained in detail the problem, what needed to be done, the cost as well as answered all questions we had. The vehicle was serviced in a timely manner. I would recommend this service center to family & friends & I definitely will return in the future if needed. More
by Cynthia Coleman
Employees Worked With
Megan Dean
February 02, 2016
Communication Breakdown at Waldorf VW Service Dept. On a friday, I set up a 10:15am appointment for the following monday to have my fuel pump timing adjusted on my 99 Beetle TDI. (a fifteen minute job, On a friday, I set up a 10:15am appointment for the following monday to have my fuel pump timing adjusted on my 99 Beetle TDI. (a fifteen minute job, half hour tops, I expected to pay for full hour, no big deal, Waldorf VW is the only place in an hour radius that has the tools needed to perform this) On friday's phone call I was assured the schedule was wide open for the entire week. Sounds great! I arrive at the service desk on monday at 1015. I stood there an awkward 5 minutes until I was greeted (I mean I don't really care personally but I know how customer service is supposed to go)They have no clue who I am, no record of my appointment. An hour goes by, I see my vehicle hasn't moved in the parking lot the entire time. They call me up to the counter and give me a quote for a new fuel pump. No thanks, I drove the car an hour from Lexington Park that morning to arrive in Waldorf. The pump itself is working fine. When I filled out my information on their clipboard I wrote a note with exactly what I needed to be done. But I explained it again, the guy behind the counter didn't understand what he was quoting me for, and didn't understand what needed to be done, so I explained to him. No big deal. I wait again, another hour, This time he explains to me that it will take three hours, and quotes me $451.17 or some ridiculous odd number just over 450 that sounds precise. I calmly and politely ask, "may I speak to a technician or a manager who understands what I would like to be done, because speaking through you to the magic man in the back with the answers is not in any way efficient." Guy says "sure, it will be a minute though he's tied up in a job." half hour of waiting later, it dawns on me, if they can't even facilitate executing the basics of communication or customer service the right way, how in tarnation are they going to facilitate getting cars fixed the right way? So I kindly asked for my keys and walked away. Forgive me, I am relatively new to the area, but do I need to make a scene to get what I need accomplished around here? Yikes. Moral of the story, pay attention to the details, the little things, check your vehicle's fluids regularly, avoid Waldorf VW service if you can, even if its your only option to get you car fixed to spec. Rant over. P.S. My name is Jarod Johnson, hunt me down or spam my email if you're that bitter, I only put my name here because maybe theres a chance you guys will call me back with an actual appointment; see I still have a car that runs a little rough and no current solution in sight. More
by jjohnson0423
Employees Worked With
Mike Welch
December 17, 2015
great service Came in for a 30k on my Subaru and the young man Jonathan took excellent care of me he explained all repairs, kept me updated through out the service Came in for a 30k on my Subaru and the young man Jonathan took excellent care of me he explained all repairs, kept me updated through out the service and I had the pleasure of meeting the service director Mike Welch who made it his priority that all my needs were tend to great service 5star location More
by Briibt
Employees Worked With
Jonathan, Mike Welch
November 29, 2015
2014 Passat Service, the Mechanics workmanship are Terrible I wrote to them two different times on one terrible service and they still have no corresponded with me. They left dirt/oil all over the hood and sid I wrote to them two different times on one terrible service and they still have no corresponded with me. They left dirt/oil all over the hood and side door of the car and on the inside their were grease spots on four different places. When o left the lot, I smelled oil right away and stayed for 3 weeks. I wrote to them about this right away and nobody responded. I wrote to them again recently and still nothing! These guys have an old outdated waiting area and I highly recommend not taking a chance with these guys!! More
by Smitty77
Employees Worked With
Mike Welch
September 15, 2015
Outstanding was my experience. I came in with the check engine light with no equipment the staff greeted me with open arms I feel part of the Wess Greenway famil was my experience. I came in with the check engine light with no equipment the staff greeted me with open arms I feel part of the Wess Greenway family is what they told me they said welcome to the family. I was skeptical at first Megan told me exactly what was going to happen and it did she give you updates and because I was there during the lunch hour she even bought me a sub that was going the extra mile I will recommend this dealership to all my friends and family and will probably buy my next car here More
by Sam W
Employees Worked With
Bill Paul
September 06, 2015
Simply amazing service is the best way to explain it for the time I got in there to the time I had to leave. The service staff was simply wonderful I came in on a schedul is the best way to explain it for the time I got in there to the time I had to leave. The service staff was simply wonderful I came in on a scheduled appointment and my old changed tires rotated car washed!!! A gentleman walked by and asked me how I was doing spent several minutes speaking to me about my car found out later he was the service director Mike Welch. A gentleman walked by and asked me how I was doing spent several minutes speaking to me about my car found out later he was the service director Mike Welch. I will deathly be back and will recommend to all my friends. I only wish I had purchased my car from them seeing how wonderful the service department is. I will be in the market for a new car in the next year I will definitely go to Wess Greenway's Automotive. More
by Drjag
Employees Worked With
Megan Dean Michelle Jones Bill Paul, Mike Welch
