Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,198 Reviews

1,198 Reviews of Otto Cadillac - Service Center

Sort by
May 15, 2024

Sales good. Service manger (the male) arrogant know it all. I will not step foot in Otto again due to him More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve LeMon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Otto Cadillac responded

Sorry to hear that you had a less than desirable experience while visiting our service department. If you would like to discuss this matter with me directly, my information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

May 12, 2024

Great service, they were very communicative when my car had more issues, and were very upfront with the cost, which I liked. They also give military discounts, which was wonderful! More

by egano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

The entire staff is courteous and customer friendly. Very much appreciated the loaner car for the day. Thank you! More

by Rumford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Fantastic service, I was in and out of there in no time. The mechanics were fantastic, friendly, and thorough. Would highly recommend. More

by kbanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024

Friendy, courteous, knowledgeable people. Work is complicated as promised on time. Would recommend Otto to others. More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

When i brought my vehicle in for service, the service was good. But, i sent an inquiry thru your website and never received a response. More

by josephr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

I was particularly pleased with the receptionist, her attitude was friendly, nice and efficient. I was particularly pleased with Amber. They had my car longer than I thought they should but they were tro More

by bonfitt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
April 29, 2024

Auto Cadillac and Omni is excellent dealership with excellent customer service they are prompt timely. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Definitely the most informative, honest and down to earth dealer I've dealt with in years. Id highly recommend Otto to anyone, with zero hesitation! More

by L Darnell Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

I always receive excellent service. The staff reviews the required repairs with you. I needed new tires. The staff found a rebate for my tires. They even filled out the rebate form for More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...