Old Orchard Nissan

POOR CUSTOMER SERVICE: TYPICAL communications breakdown where I CANT get sales personnel to call me back for assistance Going elsewhere to buy where I CANT get sales personnel to call me back for assistance Going elsewhere to buy More

I recently had a great experience at Old Orchard Nissan. Took my car in for some work, and they took good care of me. Specifically Mary helped me out and communicated the issues they found with my car. Work Took my car in for some work, and they took good care of me. Specifically Mary helped me out and communicated the issues they found with my car. Work was done that same day. Great service department. More

I was just there last week for some work on my car. Linda is the person that helped me. She was very nice and friendly. My car is working great again. Great experience. Linda is the person that helped me. She was very nice and friendly. My car is working great again. Great experience. More

Based on the Yelp reviews, I was prepared to be disappointed, but my expectations in disappointment were vastly exceeded. The only worse dealership experience in my two dozen car buys was when a pl disappointed, but my expectations in disappointment were vastly exceeded. The only worse dealership experience in my two dozen car buys was when a place held my keys hostage. Here, I called to make sure the uniquie car I as looking at online (Porsche Cayenne Hybrid), was available, as it was 100 miles away. I was assured it was available to test drive. When we got there were were told “it was being wholesaled out” and was unavailable. The. Were were told it was “inoperable”. We we insisted on at least seeing it, we were shown a car the was completely dead, had a new large gouge in the side, and very deeply rusted brake rotors. This car hadn’t moved in months. The hood latch was broken, and it was filthy inside, as well as partially disassembled. This was was $100,000 car 4 years ago, and nice enough to be Porsche Certified Preowned 4 months ago. They killed it, and then kept it around as a low price online bait to bring people in. When it became clear that we weren’t there into buy anything lease, they had the hutzpah to offer “a good deal” on this sad derelict Porsche! STAY AWAY. More

I have been taking my car to Old Orchard Nissan for a few years now. They always treat me well and take good care of my car. Highly recommend! years now. They always treat me well and take good care of my car. Highly recommend! More

Mary in the service department is wonderful. She was helpful in getting my car diagnosed and fixed in record time. She also didn't push extra services, which was a breath of fresh air. She was helpful in getting my car diagnosed and fixed in record time. She also didn't push extra services, which was a breath of fresh air. More

Recently had a pleasant experience at Old Orchard Nissan, as pleasant as possible when spending money to fix my car! Bindi took good care of me, communicated throughout the process, and didn't push unnecessa as pleasant as possible when spending money to fix my car! Bindi took good care of me, communicated throughout the process, and didn't push unnecessary services on me. More

The service department at Old Orchard Nissan is great. Recently had some trouble with my Sentra, and Bindi in service was very helpful. They were able to figure out the issue, and get it fixed. Thank you Recently had some trouble with my Sentra, and Bindi in service was very helpful. They were able to figure out the issue, and get it fixed. Thank you Bindi! More

Linda in the service department was very professional and communicated my car's issues well. Very happy with the service I received at Old Orchard Nissan. communicated my car's issues well. Very happy with the service I received at Old Orchard Nissan. More