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Northwest Chrysler Jeep Dodge Ram
Houston, TX
1,047 Reviews
At Northwest Dodge Chrysler Jeep Ram. We are here to serve the great Houston Community in providing the best service and the number buying experience for our customers whether you need a truck, car or suv we will provide a no hassle buying experience for you. Come by today and take a look at our selection of new car and truck inventory. We promise you to make you the best deal possible, to save you time and money.
Jim Hatfield
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,047 reviews
Verified Customer
Helpful May 17, 2024
I bought my vehicle from a nice salesman here over a month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize beca month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize because there is some sort of issue. To get this corrected, I reached out to make sure of a good time to drive out there and someone could help me. They turned me away once I arrived stating that no one that could help was available for me. Later, I tried to reach out to the person that helped me sign all of my paperwork, after a little push back from them they spoke to me but would stop communicating with me before actually helping me, as well. The customer service and work ethic at this dealership is disappointing and I would not recommend this dealership or its personnel. I still don’t have the features working on this vehicle that I paid for because this dealership’s complete lack of professionalism. More
by bephelps88
Employees Worked With
There is an Amanda that was supposed to be helping me but has quit communicating with me. She helped me sign my paperwork and I was told to follow up with her for this issue. However, after speaking to me initially, she has stopped answering.
May 15, 2024
Everyone was espectacular. Especially Miriam she was very helpful and explained everything to me. Tha was awesome. I was able to understand your deals and packages Especially Miriam she was very helpful and explained everything to me. Tha was awesome. I was able to understand your deals and packages More
by ahmed09389
Employees Worked With
William Vaca
May 15, 2024
Customer service is non existent. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. More
by rjvaldes2000
Employees Worked With
Kristen Crenshaw
May 15, 2024
They provided great service to myself and my niece. They made sure we were knowledgeable about our purchase. Thank you for your great service. They made sure we were knowledgeable about our purchase. Thank you for your great service. More
by DAVONNE.HARRISON
Employees Worked With
May 12, 2024
Hi There , I am very disappointed I had left my 1500 on Thursday and Friday had surgery Jannell knew I needed my Truck picked up on Saturday , I called spoke to her, told me she would call me back.. and di Thursday and Friday had surgery Jannell knew I needed my Truck picked up on Saturday , I called spoke to her, told me she would call me back.. and did NOT.. very inconvenient to me. More
by janton6245
Employees Worked With
Jannell Young
