Nissan of Norwich

Nissan of Norwich Service department is outstanding, they are professional, patient, respectful and most importantly focused on quality. They advocate for the customer. They have my respect are professional, patient, respectful and most importantly focused on quality. They advocate for the customer. They have my respect More

Bought my vehicle 2 years ago from them and everything was great. Up until I received letters and emails that they want my vehicle back knowing that I would still be upside down in it. They offered me $18 was great. Up until I received letters and emails that they want my vehicle back knowing that I would still be upside down in it. They offered me $18,000 when I still owe 21,000 on it. They expected me to have a down payment of $3000 or more for another vehicle especially when everything is just returning back to somewhat normal. I was told they could use the incentives for the down payment and could bury the negative equity into the newer vehicle. To top it off we never heard anything back even a courtesy call saying that we would need money down.At least a courtesy call would have been nice. They are in desperate need of used cars needless to say a 2019 with only 36,000 on it especially during covid. Offered me the money knowing that I would not be able to come up with a down payment rather large amount . That's not how you conduct business especially if you want someone to return. Needless to say I make all my payments ontime. Not pleased at all. Will return for service on the vehicle but will shop somewhere else for my next vehicle More

Worst ever car buying experience, ordered a sentra full package. Received a car with pen mark on leather interior door. Attempted to clean the pen mark instead they made it worst and told me they would rep package. Received a car with pen mark on leather interior door. Attempted to clean the pen mark instead they made it worst and told me they would replace leather. After paying premium for car expected better, would not replace car. Worst dealership I have been to an in my 30 years in the military that is saying a lot. More

Another lease! My experience at Nissan of Norwich has always been marked by excellent service from all the staff, both sales and service. Josue has been consistentl My experience at Nissan of Norwich has always been marked by excellent service from all the staff, both sales and service. Josue has been consistently professional and helpful in all my transactions there. He is even patient while I try to figure out the functions of all the buttons in the SUV. (However, I still suspect I may be able to warm up my lunch in the glove box.) Thanks to Bob for excellence in management and customer service. More

AWESOME!! I had an amazing first experience at this dealership. Joe Arpin, Bob El Khoury, and David McLaughlin made my experience one to remember. From the mome I had an amazing first experience at this dealership. Joe Arpin, Bob El Khoury, and David McLaughlin made my experience one to remember. From the moment I walked into the door, I was warmly greeted by Joe. He was very helpful, personable and attentive to my needs as a customer. Bob went above and beyond with ensuring I was able to walk out of the dealership with a vehicle and just when I though things could not get any better Finance Manager David made my experience even better. I have absolutely no complaints about my experience at this dealership and I would definitely recommend anyone to take a stop at this dealership when looking for a new car. Thank you so much Nissan of Noriwch! I love my new Altima! More

Amazing Dealership!!! Nissan of Norwich was the Finest experience that i have ever had at a car dealership....The staff are extremely respectful and courteous...Tony A was Nissan of Norwich was the Finest experience that i have ever had at a car dealership....The staff are extremely respectful and courteous...Tony A was our salesman and went over and above the limit to make sure we bought the car of our dreams..Bob the sales manager treated us like family..I would recommend this dealership to everyone!! More

Excellent I was greeted on the door very friendly environment.I was 100% satisfied with everything.I will recommend Nissan of Norwich to my friends and family I was greeted on the door very friendly environment.I was 100% satisfied with everything.I will recommend Nissan of Norwich to my friends and family More

Rick Novak was Fantastic - took us thru everything. Nissan of Norwich is very customer service oriented. This is my 3rd Rogue. I knew around what I was willing to pay for the new car. They were very Nissan of Norwich is very customer service oriented. This is my 3rd Rogue. I knew around what I was willing to pay for the new car. They were very willing to work with me. Their service area is excellent. At the end of it - I felt like I got a fair price for a good car. And I didn't have to spend all day there....!!!! More