Neil Huffman Subaru
Louisville, KY
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108 Reviews of Neil Huffman Subaru
0 if a 0 was possible! Poor finance manager, unprofessional, and dishonest! Again DISHONEST!!!!! You can tell them you don't want something but while they're shoving papers Poor finance manager, unprofessional, and dishonest! Again DISHONEST!!!!! You can tell them you don't want something but while they're shoving papers in your face and I hurriedly kind of way telling you sign here Sign Here sign here and they really don't give you an opportunity to read it word for word but you could ask them what it is you're signing but don't expect to get the truth cuz you won't!! It would be interesting to know how many returned customers they have over the years or at least in the past couple of years I know I'm not going to be one and nobody I know will either but cuz they are no different than any other car lot it's terms of inventory. everyone that works there ( I've probably talked to most because when I call the phone gets passed around to whoever isn't busy versus someone that could resolve the issue so I didn't have to keep calling over there cuz they won't return calls either but they did it for me to come look at the vehicle and buy it) They will defend any misleading, 100 % dishonesty, or fraudulent sales tactic and never look back. If you have any questions or concerns afterwards you better ask yourself or better yet go ask a qualify professional that will actually give you the correct answer versus the dishonest plays that they made whatever it takes the back of those plays up that's what you're going to get from the dealership I'm just saying just go elsewhere you don't have to deal with it when I went back over there to talk to them she wanted to know what my expectation was from coming over there as if I was wasting her time going over some things that she continued to lie about and there was no third party present from the dealership nor would she discuss any of these general questions that I had in the open room where other people were having sales done I didn't want to go back in the holding cell again just to get the same xx answers that I got before but I believe that's why she refused to talk to me elsewhere. If you want to take a stab at it and have your own experience to write about go for it but I can promise you that I will never ever ever ever hopefully think about them again they're not worth the renting the space in my head I will not go back for their free maintenance due to extreme lack of confidence in them as a whole More
I purchased a used Jeep form Niel Huffman Subaru five months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and t months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and transmission. I contacted Neil Huffman Subarus General Manager and he was quick to point out I DID NOT purchase the extended warranty. Yes, my fault. I was just hopeful that a major component would not fail on a car purchased only five months earlier. I want to point out they have no legal obligation to help me, just disappointed a vehicle with a major component failure was on their lot and there was no effort to offer any assistance. It is definitely a legal way to do business, just not one I would recommend. My advice, pay extra for the extended warranty and DO NOT assume the used car you buy here will last longer than a few months. I have learned my lesson for sure. The sales staff were very good. More
I would not deal with them again. Went in with cash to buy a car that was priced no haggle at $5950 they said, offered $6400 to include taxes but they wanted another $800 to buy it. I Went in with cash to buy a car that was priced no haggle at $5950 they said, offered $6400 to include taxes but they wanted another $800 to buy it. If it is listed $5950. Let me buy it for that plus tax. More
Just drove home my new WRX. Negotiating with Jay and Deontae was truly hassle-free. Paperwork was ready to go and Deontae is a true professional. I have already recommended d Negotiating with Jay and Deontae was truly hassle-free. Paperwork was ready to go and Deontae is a true professional. I have already recommended dealership to family and friends! More
Leilani Hart was amazing and helped us get the best deal and had all the paperwork ready to sign when we got there. I will definitely be back as she gave us a great deal on a 2020 Honda civic and had all the paperwork ready to sign when we got there. I will definitely be back as she gave us a great deal on a 2020 Honda civic More
Excellent to work with from the start with communication and information. The negotiation of the sale went smoothly. After the purchase, I appreciated the assistance with the information on the features of and information. The negotiation of the sale went smoothly. After the purchase, I appreciated the assistance with the information on the features of the Outback and the setup.Everyone was was awesome! More
The worst experience I've ever experienced when purchasing a vehicle! The only positive was my sales person. The Finance Manager was so standoffish and down right rude for no reason other than I wa purchasing a vehicle! The only positive was my sales person. The Finance Manager was so standoffish and down right rude for no reason other than I was paying for the total cost of the car that day! Then I was lied to SEVERAL TIMES by her, the finance manager and the general manager. Then I thought lets take this to corporate, nwell they also lied as well and tried using the ITS THE LAW WE HAVE TO DO THIS AND THAT...INCORRECT! I know the law and the line they tried to pass by me may work on others but not me. I will never purchase a vehicle or suggest them to anyone I know....IT WAS THAT BAD! More
Excellent experience from beginning to end. I ordered a new Subaru from Neil Huffman and took delivery in September. The whole team was fantastic and I could not recommend them enough. This was I ordered a new Subaru from Neil Huffman and took delivery in September. The whole team was fantastic and I could not recommend them enough. This was the best experience that I have ever had with a dealership. Definitely my first stop going forward. More
Leilani and the Neil Huffman Subaru team made a stressful decision seamless and I feel truly blessed to once again be a Subaru owner. I had a horrible experience with my purchase at Oxmoor Toyota and was so decision seamless and I feel truly blessed to once again be a Subaru owner. I had a horrible experience with my purchase at Oxmoor Toyota and was so happy to be away from that situation. Once you go Subaru no other vehicle can compare and you wont find better customer service!! More
We purchased a 2020 Forester from Neil Huffman and the sales staff were great to work with and so helpful. This is our second car from them and when we next need a car we will be back. sales staff were great to work with and so helpful. This is our second car from them and when we next need a car we will be back. More