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Neil Huffman Subaru

Louisville, KY

3.7
108 Reviews

4916 Dixie Highway

Louisville, KY

40216

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108 Reviews of Neil Huffman Subaru

March 16, 2024

0 if a 0 was possible! Poor finance manager, unprofessional, and dishonest! Again DISHONEST!!!!! You can tell them you don't want something but while they're shoving papers More

by adupont28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robin McDonald, Jessica in finance, Jay Cross
February 27, 2024

I purchased a used Jeep form Niel Huffman Subaru five months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and t More

by Sam B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neil Huffman
January 25, 2024

I would not deal with them again. Went in with cash to buy a car that was priced no haggle at $5950 they said, offered $6400 to include taxes but they wanted another $800 to buy it. I More

by Zero
Recommend Dealer
No
Employees Worked With
Tyler, Neil Huffman
December 12, 2023

Just drove home my new WRX. Negotiating with Jay and Deontae was truly hassle-free. Paperwork was ready to go and Deontae is a true professional. I have already recommended d More

by arthur.dietz3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Drexler, Neil Huffman
July 31, 2023

Leilani Hart was amazing and helped us get the best deal and had all the paperwork ready to sign when we got there. I will definitely be back as she gave us a great deal on a 2020 Honda civic More

by Cindy77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leilani Hart
June 07, 2023

Excellent to work with from the start with communication and information. The negotiation of the sale went smoothly. After the purchase, I appreciated the assistance with the information on the features of More

by shirleybreece
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Kerfoot, Neil Huffman
December 26, 2022

The worst experience I've ever experienced when purchasing a vehicle! The only positive was my sales person. The Finance Manager was so standoffish and down right rude for no reason other than I wa More

by jimmitchell122
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Adrian Cortera Sales Person, Jessica Villa-Stevenson Finance Manager, Neil Huffman
Dec 28, 2022 -

Neil Huffman Subaru responded

Thank you for your comment. We deeply regret that you remain dissatisfied with your recent experience at our dealership. We sincerely apologize that our policy on acceptance of a personal check caused your vehicle purchase experience to be anything less than exceptional. Our goal is to deliver excellence in customer service at every stage of the transaction and I am heartened that you at least felt that you received that from your sales consultant. We truly hope that you are enjoying your vehicle.

Feb 10, 2023 -

jimmitchell122 responded

Again i must cairfy because that wasn't the only issue. Your finance manger had an attitude towards me the moment she laid eyes on me and treated me like i was the ground she was stomping on! As for the personal check, in the beginning, right after my test drive i gave my sales person the check to ensure it would be accepted. He took this to finance and was given the green light. Then when the time came she (Finance) came out of hr office, arms crossed and said she wouldn't accept it. I had already called the financial institution and gave them a heads-up i was purchasing a car so they could give the ok if someone needed to call them. I informed her of this and she cut me off and SAID NO!, Im not doing that! In front of others at that! Then in th end they took a check from my sister who had less than $200 in her account and said this was the only way i would be able to get the car and she would need to be aded onto the car! Now tell me, what was th point in that???

December 05, 2022

Excellent experience from beginning to end. I ordered a new Subaru from Neil Huffman and took delivery in September. The whole team was fantastic and I could not recommend them enough. This was More

by Reedy922
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Kerfoot, Jay, Neil Huffman
Jan 13, 2023 -

Neil Huffman Subaru responded

Thank you for the wonderful feedback! We hope you enjoy your new Subaru and please be sure to contact us if you have any questions!

November 19, 2022

Leilani and the Neil Huffman Subaru team made a stressful decision seamless and I feel truly blessed to once again be a Subaru owner. I had a horrible experience with my purchase at Oxmoor Toyota and was so More

by whit.lloyd1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leilani and the whole Subaru team, Neil Huffman
Jan 13, 2023 -

Neil Huffman Subaru responded

Thank you for the kind words! We're so happy to hear Leilani and Neil Huffman Subaru gave you the car buying experience you deserve. :)

October 24, 2022

We purchased a 2020 Forester from Neil Huffman and the sales staff were great to work with and so helpful. This is our second car from them and when we next need a car we will be back. More

by cms112639
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D. Bailey and J.Filippin
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