Napleton's Volkswagen of Orlando - Service Center

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Manager Jonathan from trying to ease my worries. They told me to bring my car in and I was thinking it was something expensive. Thankfully it was just low power steering fluid. While the car was there they did a full inspection on the vehicle, no other dealership would have done that. I love their honesty and dignity toward the customer and took care of the problem with no charge. If you are looking for a great dealership for a used or new car look no further than Napleton’s VW of Orlando. They did the right thing while others would have not. I trust them and look forward to dealing with them in the future, I hope you do too. More

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given the age of the vehicle and the uncertainty of parts delivery, we decided not to move forward with the repairs. Since the part ordered was specific to the vehicle, I was originally going to be charged for the part. However, I spoke with the Service Director, John Cappa, and explained the situation. John was very receptive to my concerns with being charged for the part and rectified the situation beyond my expectations. I have always been happy with the repair services at Napleton's and greatly appreciate John's going above and beyond to ensure customer satisfaction. More

Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arrive because nobody has reach me back for updates. I ask to speak to a manager, he told me he just got the position on August and was busy working with a lot other situations just like mines. In less than 24 hours he got a new steering wheel deliver to the dealership and I’m getting mines replace, just like that. This is what the dealerships of VW need, that is customer service at his best! Thank you Jose Mendez! More

Milly is amazing and very helpful. She is very honest and accommodating. I appreciate the speed too She is very honest and accommodating. I appreciate the speed too More

Nory is the best. You guys hit the jackpot with her, she’s always so professional and honest. You guys hit the jackpot with her, she’s always so professional and honest. More

This is the third time that my 2022 Taos Is in service my advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Ki advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Kia as I had my car less than five months!!! More

Ok until you need your car serviced. Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I had to wait a month for them to take a look at car because of repair they did not do. More

Visiting from Canada, our Atlas had a fuel sensor error show up. We called Napleton's service and reached James Barker. He was outstanding in finding a solution to our problem, which was complicated by sev show up. We called Napleton's service and reached James Barker. He was outstanding in finding a solution to our problem, which was complicated by several factors regarding our warranty. James proceeded to help us scan our car and prepare documentation we could use when we returned to Canada...and all at no cost to us. Thank you so much James Barker and Napleton"s VW of Orlando! More

James is always very helpful. My mom has a passat, she only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. More

Great service Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me with a scratch on my back bumper. More