Napleton's Valley Hyundai - Service Center

Customer service really bad , they made wait unnecesary 70 mins , the agent was talking and not following up to the orders 70 mins , the agent was talking and not following up to the orders More

I just went for a oil change ADAM GILLIAN help me,He answer all of my questions that I had about my car .. very good guy.. answer all of my questions that I had about my car .. very good guy.. More

Service advisor, Eddie, was prompt in addressing the oil consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car w consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car was in the shop. I was happy with the experience and working with Eddie. More

Comfortable waiting area! Car was done right at the time I was told it would be - a little early, even. Car was done right at the time I was told it would be - a little early, even. More

My “low tire” sensor went on for my rear passenger tire. I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me repl I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me replacing the tire would cost about $380. Since they did not have the tire I needed I asked that they just put air in to get me home and I would call when I was ready to order the tire I they said I needed. Upon returning home I decided to get the damage verified. I was blown away when the technician at the tire repair shop came back with my keys and said the tire was repaired! I DID NOT need a new tire . They removed a nail & screw and plugged the punctures that were NOT NEAR the sidewall. I believe that Napleton’s Valley Hyundai assumed that as a senior, female they had an “easy mark!” Once your integrity is lost, you also lose me as a customer!! Be forewarned!! More

Derek in service is the best person to see and handle you cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man at the service counter forever.Thanks,Derek for all your help.Good luck and wishes in the future. More

Great experience! Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank y Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank you! More

I waited awhile before checking on my car. I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be drive I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be driven. Rebekah was so detail on all the paperwork she had to do. I felt very special being taken care of by them. The technician found I Also needed another serious part that could be repaired at the same time. I'm very grateful for this team of people. Great dervice. More

Napleton Valley Hyundai delivered solid service and left me feeling better about choosing them as the supplier of my used car. me feeling better about choosing them as the supplier of my used car. More

November 15, 2023 I took my car(2017 Hyundai Sonata) to Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tel Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tell tried to help me. The Hyundai had a recall on the engine up to I think John said 120,000 miles. My engine went out I had the car towed there it took them about a week or so to tell me that it was not covered under the warranty due to neglect. They ask me for maintenance receipts, and I stated I do not have maintenance receipts for every oil change b/c I did not know A) there was/or was going to be a recall and B) I didn't know it was necessary to keep oil change receipts, especially having the car already for 5 years. my first issue was it a recall or a warranty b/c to my understanding it was a recall which means that Hyundai already knows these engines are faulty in some regard. My second issue is how am I penalized for not have maintenance receipts for again something that Hyundai already knew was faulty and was going to be an issue in the near future. I feel was unjust and now they want me to pay $8000+ for a new engine. Again if it was a recall then it should have been just that and my engine should have been repaired per the recall. No negligence on my behalf, I did not buy this car brand new and I got oil changes very regularly. Again the services manager was very polite and professional and this review has no affect or bearing on him. Thank you More