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Napleton's River Oaks Honda
Lansing, IL
1,100 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,100 reviews
May 04, 2024
Excellent experience and customer service buying with Jeffery Parham. We feel very lucky he greeted and helped us. Jeffery Parham. We feel very lucky he greeted and helped us. More
by GB
Employees Worked With
Helpful May 04, 2024
JP and Ernest are the best. I’ve bought several cars and if you need to buy a vehicle go to them. I’ve bought several cars and if you need to buy a vehicle go to them. More
by mattierclark
May 02, 2024
Mutaz greeted me immediately and made me feel that he was there to help me achieve my goal. He didn't have that pushy sales person approach. The dealership itself was clean. Mutaz. his manager, the financ there to help me achieve my goal. He didn't have that pushy sales person approach. The dealership itself was clean. Mutaz. his manager, the finance person and the Delivery Manager worked as a team to give me a positive experience. More
by Rosechildress8633@comcast.net
May 01, 2024
This is my fourth vehicle leased at Napleton River Oaks Honda and every time I come my experience is better than the last time. Jeffrey Parham was my salesman this time and he was excellent. Jeff was very Honda and every time I come my experience is better than the last time. Jeffrey Parham was my salesman this time and he was excellent. Jeff was very knowledgeable about the vehicles I wanted to see, and his years in the sales industry made my car buying experience easy. More
by Kaye
Employees Worked With
April 30, 2024
This is my second time buying a car with JP. He is pretty awesome and makes sure to listen to my wants and needs. 'm a busy lady and he worked with me and my time constraints. I've been having m He is pretty awesome and makes sure to listen to my wants and needs. 'm a busy lady and he worked with me and my time constraints. I've been having my Honda's serviced here for 14 years and that has always been great as well. Mike is the BOMB . COM. Eli in finance was amazing to work with as well. I haven't been disappointed yet! Again, 14 years of service and sales. More
by LG Chitown
April 26, 2024
My experience was awesome, My sales man J. P ,from the time I entered the building it has been great P ,from the time I entered the building it has been great More
by FR22paypatriciafrye
April 24, 2024
Buen trabajo me atendió bien y me fui contento con mi familia y me ayudo en todo familia y me ayudo en todo More
by victorn2641@gmail.com
Employees Worked With
April 23, 2024
When far and beyond to make this deal possible, Jeffrey Parham is an excellent salesman Parham is an excellent salesman More
by mppoetry
April 21, 2024
My salesman Jeffrey Parham was excellent in helping me achieve my goal, thank you Sir achieve my goal, thank you Sir More
by mppoetry
April 19, 2024
Nice friendly answered all my questions I will be coming back very soon with family back very soon with family More
by Tw785083@gmail.com
