Napleton's Palm Beach Acura

Lied to us about pricing of car lease. Did not tell us that it included after market items until we were in finance office. Finance person told us it was for customer retention. When we as Did not tell us that it included after market items until we were in finance office. Finance person told us it was for customer retention. When we asked to have them removed told us they were in the pricing that we agreed upon with salesman I felt they were not up front with us and could have saved even more without these items. Apparently you have to buy after market items or you cant buy a car here. Salesman Joe was not that educated on tech items for car as well as car was not prepped and had to be re washed 2x's. When we got home car did not even have washer fluid. This is one customer they will not retain. Stay away. Does not even return calls. More

Run! Don't walk! Put a full price offer to purchase on a car. Got verification of the price and availability via email. Was told someone would call to com Don't walk! Put a full price offer to purchase on a car. Got verification of the price and availability via email. Was told someone would call to complete the sale. 24 hours later no one called. Finally, someone from finance called. Told them I wasn't financing. He then laughed and said, " I'll have to find out if we can sell you the car at that price. We work off of Market Price and that was yesterday's price?!" Bizarre. Didn't think I was buying Catch of the Day. The FTC on April 7, 2022 made a determination that, "bait and switch” practices are unfair or deceptive trade practices and are unlawful under Section 5 (a) (1) of the Federal Trade Commission Act. “Bait and switch” is the advertising of a product without the bona fide intention to sell it, for the purpose of establishing contact with a prospective customer in order to induce or “switch” him to purchase another product. DON'T GO HERE. More

I haven't purchased a new vehicle in over 20 years, needless to say, I was a bit apprehensive about going through the buying process. Jeffrey Abramowitz calmed my fears. To begin with, he was very welc needless to say, I was a bit apprehensive about going through the buying process. Jeffrey Abramowitz calmed my fears. To begin with, he was very welcoming and accommodating! Jeffrey values complete customer satisfaction as his number one priority! He refuses to allow a customer to walk out of the dealership without first ensuring that all issues and concerns regarding the vehicle have been resolved. The integrity of Jeffrey Abramowitz is to be respected and admired! My car buying experience was seamless because of him! Ulyssia Gibbs More

I just got a beautiful new RDX - Napleton got me to an amazing payment! Walked me through the process & it was quick & convenient! Best car buying experience ever! amazing payment! Walked me through the process & it was quick & convenient! Best car buying experience ever! More

I recently had a disappointing experience with Napleton's Palm Beach Acura, and while I usually avoid negative reviews after giving positive ones, I feel compelled to share my dissatisfaction. In December 20 Palm Beach Acura, and while I usually avoid negative reviews after giving positive ones, I feel compelled to share my dissatisfaction. In December 2022, I purchased a Certified Pre-Owned Acura TLX for my daughter, only to discover a few days later that the car was not officially certified. This led to frustrating exchanges with Napleton Acura's managers, eventually resulting in me bringing the car back for inspection and certification in January, thanks to the efforts of the Service Manager at the time. During the certification process, several issues were found, including a cracked windshield and a non-functioning rear defroster. Unfortunately, there wasn't enough time to address these problems before my daughter left for college. The Service Manager assured me they would be fixed when she returned for spring break in March. I reported the rear defroster issue again on January 9, and the Service Manager asked me not to worry, scheduling an appointment for March. To my surprise, when I arrived for service in March, I learned that the Service Manager is no longer with the company, and the new staff had no knowledge of the windshield crack or the defroster issue. After leaving the car overnight, they claimed they couldn't replicate the defroster problem due to a lack of condensation. As for the cracked windshield, they needed approval from new management since the previous Service Manager was no longer there. Despite my attempts to contact the dealership, I received no response until I reached out to the General Manager, who assigned the matter to the new Service Manager. The new Service Manager assured me that everything would be taken care of, instructing me to bring the car back when my daughter returned in May. Although the windshield was replaced, confirming the crack, they refused to fix the defroster, claiming it was functioning properly since they couldn't replicate the issue without condensation. I provided a photo clearly showing the defroster's ineffectiveness, but the new Service Manager shifted blame to the manufacturer, stating this is how all Acura cars are designed. He suggested I contact Acura customer relations to file a complaint since the repair costs wouldn't be covered under warranty without replication. It's crucial to note that I reported these issues from the day of purchase, and the previous Service Manager acknowledged them. However, now that he's no longer with the company, it seems the problem conveniently disappeared. I regret not insisting on proper documentation and relying solely on trust. It's disheartening to experience such a decline in care and attentiveness from the dealership once the sale is complete. In conclusion, my experience with Napleton Palm Beach Acura has been highly frustrating and disappointing. The dealership's failure to address known issues, lack of responsiveness, and attempts to shift responsibility have left me thoroughly dissatisfied. I expected better service and a genuine effort to resolve the problems. By sharing my experience, I hope to help others make more informed decisions when considering Napleton's Palm Beach Acura for their automotive needs. More