Napleton St. Louis Nissan - Service Center

I came in Nov 2022 for a repair that I already had a diagnosis on from my trusted mechanic. This was related to a side mirror module that essentially would need to be re-programmed by the dealer otherwi diagnosis on from my trusted mechanic. This was related to a side mirror module that essentially would need to be re-programmed by the dealer otherwise I would've kept the business with my mechanic. The repair department changed my diagnosis. I have a really good warranty and I was unamused to learn that their hourly labor rate was higher than what the warranty covers so I would have to pay the additional amount of out of pocket to get my repair (in addition to two recalls that were needed on my vehicle.) After the "repair" was made, I reached out and spoke to the manager of this department on multiple occasions. I was insisting that they provide a loaner vehicle for the second time around b/c I could miss work to sit there again. Jim Willie assured me that he would reach out as soon as he had a loaner available. He didn't I followed up again on July 11th with a voicemail. Someone named Jessica returned my call and agreed to forward my request to the new manager, Cory Lopez whom had replaced Jim. I left him an additional message on July 24th. I also left message with his manager, Ron Mayhall on August 2nd. Nobody has ever called me back aside from Jessica when she was going to forward my message. No attempt has been made to resolve this issue. My vehicle continues to display the same issue. My warranty is not interested in pursuing it so I'm choosing to follow through with it myself. It's awful that this group is so careless. More

A+ customer service! Mark, the salesperson did a great job! Very knowledgeable and friendly! So recommend Mark, the salesperson did a great job! Very knowledgeable and friendly! So recommend More

Horrible customer. He clearly dosent know the scope of his work and how to keep customers satisfied He clearly dosent know the scope of his work and how to keep customers satisfied More

They have compassion and listen to your needs. They were polite and treated me with the utmost respect. I truly recommend Nissan as they are the best in customer service to make you happy. They were polite and treated me with the utmost respect. I truly recommend Nissan as they are the best in customer service to make you happy. More

Sales was great. Service has improved tremendously. Keep up the great work. Service Advisor Lajoyce ensured my service was exceptional. Service has improved tremendously. Keep up the great work. Service Advisor Lajoyce ensured my service was exceptional. More

The staff were friendly and accommodating. The facility has comfortable spaces and clean while you wait. has comfortable spaces and clean while you wait. More

Just sloppy. Instead of loner card they call you a Lyft, but when they put in the wrong address, there’s nothing you can do. I needed new tires, and the ones they said I needed were so cheap I couldn’t find but when they put in the wrong address, there’s nothing you can do. I needed new tires, and the ones they said I needed were so cheap I couldn’t find any info on them online. He said they were Goodyear and they were not. He said there was a warranty on them, but when I came to pick it up, that warranty no longer existed. More

The service department was awesome. Ccar was done earlier than they told me and was cleaner then when I brought it in. Mark Mitchell the GM was great. Thank you Napleton Nissan! than they told me and was cleaner then when I brought it in. Mark Mitchell the GM was great. Thank you Napleton Nissan! More

I had an app for an oil change for my 50,000 infinity, they never called when it was ready they told some other guy there to call me at 4 Bc it was done. the guy who knew my car was done went home. The they never called when it was ready they told some other guy there to call me at 4 Bc it was done. the guy who knew my car was done went home. The messenger never called me. I picked my car up The next Day and checked my oil from the oil change service to find my ready to go car had no oil In it. I went in for an oil change and they didn’t even put oil in my car I would have left the dealership with no oil. DO not go to the Napleton nissian dealership Previously in my last car there with My last oil change experience they forgot to place my coolant cap back on the car Unless you want your car xxxxed up don’t go there More