Mullinax Ford of Kissimmee - Service Center
Kissimmee, FL
25 Reviews of Mullinax Ford of Kissimmee - Service Center
We bought our car in May 2023 , a truck F150, 2018 diesel the engine power stroke turbo diesel 4x2 transmission is the 10r80, twice in the warranty period we were in the store informing that the car had a pr the engine power stroke turbo diesel 4x2 transmission is the 10r80, twice in the warranty period we were in the store informing that the car had a problem in the transmission box. And we were informed that it was just a system. Yesterday, 3 months after the warranty ended, we returned to the store with a desire to change cars, and our nightmare began. The SAME STORE that previously reported that it was not a problem with the transmission now they say that my car needs to have the transmission changed a budget of 7 thousand dollars! We were injured, deceived for a year and now the loss is ours! I don't recommend this place even for my biggest enemy More
We would like to give Darline Burke 5 stars! She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for yo She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for your help! More
Excellent, all around service: Staff is friendly, and welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service A welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service Advisor, took the time needed to performed a thorough inspection; fluids, wipers, battery, tires, etc. Darline Burke, at the front desk, always has a pleasant, friendly, accommodating disposition and a welcoming smile. Its's a pleasure to do business with Mullinax Ford. More
I bought a Ford Fusion Hybrid in March 2020 and received very good service. When I went to finance, Mr. Manny Pauta recommended a more complete extended warranty that he had, assuring me that it would cover very good service. When I went to finance, Mr. Manny Pauta recommended a more complete extended warranty that he had, assuring me that it would cover the entire car, including the key. This December, the car had a problem with the battery of the hybrid electrical system (not the engine battery) and I was informed that the warranty did not cover it and I had to pay the amount of 625 dollars. When I asked Manny, he told me that he had told me that the battery was not part of the warranty, but that was not what he said that day. I'm just here to warn you, when you go to buy extended warranties, read the entire contract, don't do what I did. More
Sales was great ! Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. More
I took my 2014 Ford Focus Titanium into the shop to repair a gas leak. It took a whole week to replace the gas tank and all the parts that lead to the fuel entrance (there's no cap). The 1st time I sto repair a gas leak. It took a whole week to replace the gas tank and all the parts that lead to the fuel entrance (there's no cap). The 1st time I stop to fill the tank, it took 20 minutes. The gas nozzle kept stopping every 2-3 seconds. Three times after that when refueling I had the same problem. Took the car back today 10/12 /2023 at 8:30am to fix the problem and now is 5:50 pm and I haven't received a call or message from Taylor or anyone at the service department. I even left a voice message for a manager to call me. I even had a chat with someone named Cassandra who wasn't able to help me , she was asking for information that they already have. What ever happened to " Keep the customer happy and informed ". More
Joan is a great salesman, he truly understands his clients needs and points them in the most proper direction, definitely recommend him. clients needs and points them in the most proper direction, definitely recommend him. More
Great dealer Service was 100%. good attention.. lovely team members and really helpful I highly recommend good attention.. lovely team members and really helpful I highly recommend More
I am extremely disappointed with the Ford Mullinax. On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and P0420. The next day I went to pick it up, my guarantee paid the amount of $925.43 and I paid the amount of 202.41. When I got out of the ford and was returning home I noticed that the problems remained the same, including the check engine light and now we would have one more light on: P0300 - misfire. I went back to the ford and spoke to the attendant, and he walked in the car with me, found that the car was still bad, so he went to talk to the manager, who came to me and said that he couldn't do anything else, that I I should look for another mechanic, preferably the Dealer who sold me the car. I thought this was absurd, I am outraged that Ford, a company of this size, would do something so bad. This is not professionalism, now if I take my car to another mechanic my guarantee will not pay for the same service done in such a short time and I will have to take it out of my wallet because I need the car to work and support my family. If Ford wants to review my car, I'll be happy to provide more specific information. Mullinax Kissimmee repair registration 247086 mv# 74665 invoice: 247086. My warranty paid for her part, I paid for my part and I still have the car parked without being able to use it for work. this is unbelievable More
On 03/22/2022 I visited the service department for a replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is garbage design by FORD. The service person asked to comeback on the 3/24/2022 to do the work so I did. Then, he refused to perform the work using multiple excuses making me waist 2 trips to this dealership. He did not even made an attempt to contact FORD. What a terrible customer service and dealership. Stay away from FORD and this dealership. More