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Mossy Ford

San Diego, CA

4.8
418 Reviews

4570 Mission Bay Dr

San Diego, CA

92109

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Showing 418 reviews

March 18, 2024

I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and More

by joe4409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Knaggs
Mar 18, 2024 -

Mossy Ford responded

Thank you Joe for taking the time to share your experience. We appreciate your continued patronage and are so happy to hear that Caleb has taken great care of you. We understand your perspective regarding your trade in, and we hope you understand that the trade in value with a dealership is always going to be lower than selling it yourself to a private party. I am happy to discuss it with you further if you have further questions. I can be reached at ginag@mossy.com. We hope you are enjoying your new Ford and we are a phone call away for any further questions you may have. Happy driving! Gina Gonzalez Director, Customer Relations.

February 27, 2024

I really like this Dealer! ! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say More

by morrisabello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Mcclellan
Mar 05, 2024 -

Mossy Ford responded

Thank you Mauricio and Tammy for sharing your great experience with Conner and our team. We value your continued business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations.

February 24, 2024

I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch! More

by oberblitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Powell, Dennis Ensminger
Mar 05, 2024 -

Mossy Ford responded

Thank you for sharing your great experience with our team. We value your continued business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

February 01, 2024

I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People. More

by SDCARICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noriko Hayden
Feb 06, 2024 -

Mossy Ford responded

Thank you for sharing your 5 star experience! We appreciate you choosing Mossy and look forward to seeing you back for service. Enjoy your new Escape and happy driving! Gina Gonzalez Director, Customer Relations

January 24, 2024

Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and cou More

by DCGC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Noriko, Caleb Knaggs, Brent Roehm
Jan 25, 2024 -

Mossy Ford responded

Thank you for sharing your experience with us, and we appreciate your patience during the 19-month wait for your Maverick Lariat. We're thrilled to hear that Caleb Knaggs and Brent Roehm provided professional, patient, and courteous service despite the production delays. It's great to know that they explained the reasons for the delay and that Caleb made the purchase paperwork as straightforward as possible. We'll make sure to pass on your experience to Caleb, Brent, and Noriko. If you have any further needs or if there's anything else we can assist you with, please don't hesitate to let us know. We value your busiess and appreciate you choosing Mossy! Enjoy your new Maverick Lariat! Gina Gonzalez Director, Customer Relations

January 04, 2024

Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too More

by Farzaneh hassani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan and Noriko
Jan 12, 2024 -

Mossy Ford responded

Farzaneh, it's great to hear that you had a great experience with Noriko, Johnathan and our team. We do our best to guide you through the process and ensure your satisfaction. Your positive feedback and willingness to recommend us to others is much appreciated. Enjoy your new car, we look forward to meeting any future servicing needs you may have. Thanks for choosing Mossy! Gina Gonzalez Director, Customer Relations

January 03, 2024

We had a great experience @ Mossy our Sales Rep Kyle Pack was very helpful and knowledgeable about the car we purchased, the rest of the staff was also supportive in completing our purchase of our new vehicl More

by davis3574
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Pack
Jan 03, 2024 -

Mossy Ford responded

Congratulations on your new Toyota! We are so happy to hear that Kyle guided you through the process of finding your new car. We truly appreciate you choosing Mossy and look forward to seeing you back for maintenance soon! Gina Gonzalez Director, Customer Relations

December 29, 2023

Excellent personable service. The work was done quickly and they offered to bring my vehicle back to my house with no charge. More

by Joesocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrell Dunivan, Dennis Ensminger, Diego Ancira, Caleb Knaggs, Adam Huizar, Khalil Arekat, Allan Alfaro, Austin Hope, Cameron Cole, Mario Herrera
Dec 29, 2023 -

Mossy Ford responded

Glad to hear we were able to make your visit as convenient as possible. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

December 24, 2023

Really a very pleasant experience. From our salesperson Conner to the sales manager Colin the initial sale was very smooth and much easier than what I normally experience when purchasi More

by sjones116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner, Colin, Anita, and Natashia
Dec 29, 2023 -

Mossy Ford responded

Thank you for your positive feedback. We're glad to hear that you had a pleasant experience with our sales team, including Conner and Colin. We appreciate your kind words about Anita and Natasha as well. We strive to make our customers feel welcome and provide a smooth car-buying process. Thank you for choosing Mossy Ford, and we look forward to serving you and your referrals in the future. Happy driving! Gina Gonzalez Director, Customer Relations

December 20, 2023

Anita, Ismael and Kahlil were all very proactive and contributed to a very pleasurable buying experience PMG More

by PMG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Arndt and Ishmaeel Fadel, Khalil Arekat
Dec 20, 2023 -

Mossy Ford responded

Thank you for taking a moment to share your experience with Anita, Ismael and Kahlil. We do our best to guide our customers through the process and make it as great as can be. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

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