Montgomeryville Acura

I bought a 2011 Acura Mdx from here. I did not know they had not had any inspection done on the car (which I thought should be done by any dealer). And after I signed the contract, they I did not know they had not had any inspection done on the car (which I thought should be done by any dealer). And after I signed the contract, they began to inspect the car and it turned out there were many problems with the car. The quote from their service department is over 11000. The manager told us to take it to somewhere else to inspect. We did and have a quote of 5000 from my mechanic. I think it is unfair to ask them to fix everything, so I only ask them to fix the most important issues, which would be around 3000 dollars. But the manager said no. Now I am trying to get a lawyer to help me. More

I had a great experience with my sales agent Chris Newton. He was timely with his communication through FB Marketplace and was great to work with! I am very please with my purchase! Newton. He was timely with his communication through FB Marketplace and was great to work with! I am very please with my purchase! More

Montgomeryville Acura has always surpassed my expectations with everything. Would highly recommend anyone to them.. expectations with everything. Would highly recommend anyone to them.. More

I wished I had read all the reviews here before I made a business with this dealership. This place is definitely dishonest and disgraceful. Avoid this place unless you must have to do business with them business with this dealership. This place is definitely dishonest and disgraceful. Avoid this place unless you must have to do business with them. They promised me a discount but lowered it at time of signing. They also increased the amount of due at signing from the amount we had agreed upon. They simply just lie. They can't even look at me in the eyes when I questioned them. The sales just disappeared after the deal is signed, ignoring emails or phone calls. Trust me, avoid this place. More

PLEASE BE CAREFUL. I believe after my experience this evening that these folks are not transparent nor honest. I test drove a Red Honda CRV-EX-L a few weeks back. I made an offer over the phone that was evening that these folks are not transparent nor honest. I test drove a Red Honda CRV-EX-L a few weeks back. I made an offer over the phone that was accepted. I went to pick up the vehicle this evening and I uncovered a few moderate dings on the back and side of the car that I probably should have seen on my test drive. What disappointed me was I found that the car had extensive hail damage on the roof. There were many small craters on the roof that were not disclosed to me. Keep in mind this is just under a $30k vehicle. I suppose it is buyer beware with these folks. Both the salesman Bob Ashman and his boss acted surprised when I revealed the damage to them. I don't usually write reviews but I hope if at least one person reads this and may think twice about dealing with Montgomeryville Acura. I plan to alert my work mates and anyone else that may in the market for a vehicle. My advice would be stay away! Find a dealer that would never compromise their integrity and truly cares about its customers. Montgomeryville Acura is NOT that place. 10/12/21 More

BUY SOMEWHERE ELSE if you don't want a headache, service after sales is a HUGE DISSSAPOINTMENT!! after sales is a HUGE DISSSAPOINTMENT!! More

HOW TO IMPROVE SERVICE ? Maybe fire everyone and start over ? Wish I could post my pictures and video here... I have to say that Montgomeryville Acura has probably one of the rudest Managers in the a over ? Wish I could post my pictures and video here... I have to say that Montgomeryville Acura has probably one of the rudest Managers in the auto industry. I bought a 2020 Acura RDX advantage certified, some weeks back. I was told they needed to wait for the finance guy to come in the following day. So I drove the 1 hour ride a second time. I gave the sales man a check for $10,000.00 and then the following week wanted to close the deal when I was told the windshield was cracked (was not when I was there) so they said wait 6 weeks until new one comes in. I was waiting and then decided to finish the deal so I went to dealer that week, as I arrived sales man Bob walked up to me and said your lucky the windshield came in early This morning. Where as I said ok great let’s do the deal and fix the windshield I can take car. Bob said no, we cannot do until tomorrow (would not give me a loaner). I then said great I need it by Friday (they have me a "We Owe You" receipt). and I close the deal paid 20 K down. Charles (Manager) approached me and said thanks we owe you so I said great since it is 3rd time driving here 1 Hour away from my home (6 hrs total). I said how about we split the $750.00 price and you put running boards on it... His Laugh was disgraceful and said I will give you an oil change. UGH needless to say the car was not delivered the day promised so the brought it the following day totally filthy inside and out, engine filthy. Just not a way it should be. I made records, took pictures and took it to another Acura dealer who spotted 2 issue the hood was damaged not welded (attached image) on drivers side and the NEW windshield was not correct the seal on passenger side was hanging out (LEAKS) I called Charlie who then proceeded to complain to me and stated he will buy the car back. I said no because it was sale completed and he said he will fix issues.(gave me a loaner this time). I was then notified by Charlie 1 of my checks was returned unpaid because their finance man Garret filled in my check with the script amount (I must have forgot) and said they should have just called me. I went to my bank who explained due to the issue they were watching for fraud. I spoke with my bank MGR who the said have them redeposit. OK I told Sales Bob to do so. Charlie (GM) called the next day and said his bank would not take it, I mentioned to him my bank said it was ok, he again NO write a new one (this was never presented a 2nd time to his bank) and was not my fault.... I mentioned the issues with the car including the hood (which I think need a new one) and the window. He stated Don't tell me how to do his job and again said he will buy the Vehicle back from me. I said NO again and now they have my car, I do not know if they are fixing it correctly as a certified vehicle or when it will be delivered and I am especially worried abut the HOOD issue. I have never in all my Years dealt with people so rude and self centered after a customer spends $42,000.00+ on a vehicle. These people should be watched and controlled how they deal with their customer base. P.S. Not even sure if they will right the wrongs ? Again, Wish I could post a picture. Was finally given my car now need to get repaired at another dealer if possible - Windshield not fixed and leaking, Hood still with Manufacturer defect, and "Never received my Remote Start Keys and received 1 key no remote start? and they somehow scratched a rim up. Thanks for your Time to vent More

Worst customer service. Stopped in last week and vehicle was “in the body shop’ and come back next week. Left email and phone number. No contact from dealer. Emailed dealer 5 days later. You guessed it…. No was “in the body shop’ and come back next week. Left email and phone number. No contact from dealer. Emailed dealer 5 days later. You guessed it…. No reply. Finally a reply following day and she needs to check with manager.🙄. 6 hrs later and still no reply. I’ll be purchasing elsewhere. Stay away if you like competent sales and internet sales people More

Recently purchased a 2022 MDX from Charlie W great experience and very professional. Overall best price in area and knew product inside and out. Would purchase again from them . experience and very professional. Overall best price in area and knew product inside and out. Would purchase again from them . More