Mike Shaw Toyota

We loved our experience with Sweet at Shaw Toyota. She was incredible to work with and went over and above to make sure all questions were answered. She went over and above and would recommend the se She was incredible to work with and went over and above to make sure all questions were answered. She went over and above and would recommend the service at this dealership over any of the dealerships we visited in Austin. More

I saw a car I liked online so I went by the store. No salesman were there yet. They told me come back later. Went got breakfast, ate and came back. I drove around for a minute before stopping at the u No salesman were there yet. They told me come back later. Went got breakfast, ate and came back. I drove around for a minute before stopping at the unit I wanted. It was cold. Nobody would come out. Finally, somebody came walking towards me so I walked towards him. He said he was a customer. I got back to my car parked in front of store. I walked in and chased down a salesman. No test drive. He filled out some paperwork discussed some numbers, drove my trade...a black on black on black 2018 Ford Explorer XLT 75k miles in very good condition. He said he would have an answer for me later. Later he called me. Salesman said your car is ready come get it. Done deal. I get there and I get accused of stealing someone's article of clothing that they have me on tape. I said BS call the cops. They didn't. Now they want a thousand or more so down than what was agreed. Done deal? I drove from kingsville to calallen for nothing. Came home empty-handed, a tank of gas lighter and humiliated. "En donde se compra con mucho gusto." I'm a Combat Veteran Mr Shaw. Thanks alot. More

Victor Espindola is the very best you can ask for! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!! More

After 4x in the service dept for the same problem we finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety iss finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety issue please get it repaired the officer said. They completely forgot to put 9-11 bolts back on my vehicle. Not only did they have my vehicle longer then I drove it now this More

I dislike dealing with this dealership, it takes over 2 hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. More

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work. More

I purchased my son's vehicle from Jarret, he was very professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son' professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son's name on the vehicle, she needs his signature, which understand, also told her that since he is in the bootcamp,im not sure he will return those documents sooner...well,today,I found out that I'm the one responsible to pay the loan amount until they actually send them a check..I already sold the vehicle and why I still paying the loan??? she didn't explain nothing and very unprofessional. I'm beyond disappointed the way she handle and I will not purchase or deal with this company since I had this experience. More

Rates are low because of bad customer service . Don’t ever buy GAP insurance from them ever buy GAP insurance from them More

Was in talks with a salesman here for a couple days, took some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Tex some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Text the salesman Monday to reach out and tells me he's with other people and sent my trade to a manager to see if they could get more. Didn't hear anything all Tuesday. Check the site Wednesday and the truck I was interested is no longer on it, kinda iffy to not let me know to stop wasting my time there. Guess their trade in values are not as "VERY VERY aggressive" as he said. More

Learn from our pain, and never buy a car from these scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your m scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your money. They obviously count on the fact that the used car buyer isn't likely to have the money to sue them. Don't think the "big car dealer" "we have our reputation to uphold" argument holds at Mike Shaw Toyota. It most certainly does not! More