Mike Castrucci Ford - Service Center

I bought my F150 new in 2017 for $54,000. In the last six years I’ve had routine maintenance (oil change and tire rotation, The Works Package) 18 times. The first five years I had no problems In the last six years I’ve had routine maintenance (oil change and tire rotation, The Works Package) 18 times. The first five years I had no problems. The past year I’ve had nothing but problems. I always mark my rear tires to be sure they are rotated. Last fall they didn’t rotate them but checked it off on my paperwork claiming they did. The next time I noticed a puddle of oil in my driveway the next day. When I checked under the hood I noticed the oil cap was not on. I lost a quart of oil which I had to buy to refill. I had oil all over my engine and driveway. The next time, once again, they didn’t rotate my tires but checked it off as if they did. Two weeks ago was the last straw with Castrucci. I had the Works Package done and noticed the front passenger wheel was making a rattling sound on the way home. I had a wheel bearing going bad so I figured the impact wrench may have made it worse. I drove it a few more days and had to park it because it was too loud. The service department wouldn’t answer my question about a wheel bearing being covered even though I paid $1,600 for an extended warranty so I decided to fix it myself. They also don’t offer any loaner cars so you’ll have to rent one and you’ll have know idea how long they’ll have your car. When I took the wheel off, I noticed the brake caliper pins only had one bolted together. The top bolt was gone. The extra noise I heard was the brake caliper flopping around and banging the inside of my wheel. The best part is that an employee in service told me their techs don’t remove those bolts to measure brake pad width and they wouldn’t even know how, which I find concerning. I know my vehicle well enough to hear and feel the difference from this issue. It’s also too “coincidental” that it was much louder after it was serviced. They refused to do anything about it and I have to buy a new caliper bracket, pins and bolts because the old one was damaged. Castrucci just lost a loyal customer of six years because of two deceitful issues, tires not rotated, and two serious issues, oil cap and brakes. Sorry for the long post but I hope it saves someone from the problems I’ve experienced at this place. More

Took two days just to find out what was wrong with our car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it h car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it had to be replaced ,at 700.00 My daughter Did the right thing by letting them know that a rock hit the windshield,It was so small she could of returned the car and said nothing , or had it repaired for under 100 dollars . But they charged her for a new windshield at 700 dollars , So a repair that should of been free under warranty, cost her 700 because they could not fix it on the 1st day they had it .. Joe was very rude to her .over the hole deal . More

Heather is great to work with I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review of ford as the company and how I was disappointed about how ford (the brand) not the dealership was falling the customer. I wanted to make sure Heather was noted for being incredible helpful with my car woes. I was happy to have Mike Castrucci Ford help me with my car. My previous review i did in an email survey was based off my previous experience where I bought my car. More

Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More

The absolute worst place to do business . Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you de Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you delete your review section on fb bc you can’t handle honesty. But want to brag about a review from this site. Leave reviews up - so those can decide if they want to choose your business based upon service reviews More