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Midway Nissan
Phoenix, AZ
1,015 Reviews
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Helpful November 25, 2023
Worst experience I've ever had buying a car! They lie, charge for things u know nothing about, take your money under false pretenses, knowing they lied, rude staff. Totally throw u to the curb o They lie, charge for things u know nothing about, take your money under false pretenses, knowing they lied, rude staff. Totally throw u to the curb once they sell you one of their pieces of junk, all the while lying about condition of car. We bought sight unseen except for video, where they conveniently left out all the dings and numerous scratches. Has cracked tail light, coating that we did not ask for, but were charged for, and has stained chrome, windows and paint, and cannot be removed. We had to pay extra to have it detailed after they "detailed " it. Shoddy work and practices. Run as far away from the lies and deception! WORST EXPERIENCE EVER!! More
by jaylynn643
Employees Worked With
Callie Brantigan, Tyler Chambers
August 19, 2023
Don’t waste your time with this dealer. They will offer you things, then not follow through on them. I was offered a 50 dollar gift card for test driving a Nissan rogue. Went into the deale They will offer you things, then not follow through on them. I was offered a 50 dollar gift card for test driving a Nissan rogue. Went into the dealer showed them my email, they did nothing with it. I explained to them whatever car I bought I would likely need a co signer since I already have a car loan. They told me they could give me some estimated numbers so I said ok fine. They ran my credit and guess what? I need a co signer. Of course they wasted an hour of my life coming up with that when I was upfront about it. Also, do you think they gave me my gift card? No. What they gave me instead was some nonsense about how if I came back with my girlfriend that I wouldn’t be able to be on the title. Do you seriously think I’ll buy a 40 thousand dollar car and not be on the title ? In the meantime , enjoy your negative review and continue providing poor customer service More
by Matthew.alberta79
Employees Worked With
Eliseo Garcia
May 31, 2023
From a literal "bait and switch" (I received an email from their general manager, espousing I could trade in my current vehicle for a new one, and pay the same - except that promised vehicle was "sold th from their general manager, espousing I could trade in my current vehicle for a new one, and pay the same - except that promised vehicle was "sold the day before" when I got there), which is illegal in many states, to high pressure to get the "extended warranty", to them not transferring my VETERAN plates, they screwed me in every way they could. They also purposely take hours (it was five hours there) to tire you out - tired people are more easily swayed to "just sign". They took advantage of this tired, crippled vet and should all be ashamed of themselves. But their not, I'm sure. They're the stereotypical car dealership and it's pissed me off enough to never want to buy another Nissan again. If their front end sales rips people off, starting with their general manager, imagine how bad the back end service center is. Probably goes by the old (bad) mechanic adage of, "if you can't find something to charge $1000 dollars for, you're not a mechanic." Avoid this place at all costs. And they should be investigated for the bait and switch tactics - but it looks to be only a misdemeanor in Arizona ~ meaning your government smiles, nods and looks the other way as dealerships purposely rip you off. More
by jojojams
Employees Worked With
Becky Brinka, Christian Baird-Daniels, Joe Johnson
January 31, 2023
I wanted to buy a truck I looked at a couple days earlier. I called to see if it was still there because I live an hour away. The sales man "Jacob" assured me it was there. I drive all the way up the earlier. I called to see if it was still there because I live an hour away. The sales man "Jacob" assured me it was there. I drive all the way up there the sales man is busy, so I get sent to another sales man and start talking to him only to have Jacob come and take us to another sales woman. She talks to us a few minutes starting the buying and trading my car in procedure. We stop her and tell her we haven't even see the truck again or drove it. She tells us to wait as she gets the keys. When she returns she tells us she's sorry but that truck sold yesterday but she'd be happy to work with us on another truck. I asked to see the manager, he comes and tells me ( he can see I am very pissed) let him look into it. The manager doesn't have the xxxxx to come back out, and sends the sales woman back out and says yes it was sold but they have a truck very similar and will work with me on price. The truck they try to sell me is 10k more and they want to give me $200 for my Acadia. I bought a truck at Bill Luke Dodge with a great experience and they gave my $2300 for my Acadia. After talking to several people thats common practice at Midway Nissan! More
by Steve L
Employees Worked With
Jacob Hill
October 28, 2022
Never go to midway they are a scam they told me one price of my vehicle and I got a letter from the bank and it was 8 thousand more than they told me. Never will I every recommend no one to this car dealersh of my vehicle and I got a letter from the bank and it was 8 thousand more than they told me. Never will I every recommend no one to this car dealership. They over charged me for a nissan and there’s no way I can get out of it and the bank is apart of their scheme the boss of the bank was laughing at me when I was telling her my situation and the sales people will write your information for it. As long as they get a sale they don’t care who it messes up. More
by Zach hurd
Employees Worked With
Patrick Fairley, Joe Johnson
October 12, 2022
I recently purchased a certified 2018 Altima from Midway Nissan. When I was presented with the financial papers there was an added $3200.00 for dealer addons. These addons included $999.00 for nitrogen in t Nissan. When I was presented with the financial papers there was an added $3200.00 for dealer addons. These addons included $999.00 for nitrogen in the tires that wasn't there. $500.00 for pinstripes that were put on the car when it was new and showed 4 years of wear. $355.00 for a pain sealant probably was never applied. I refused to pay for all the items. The price on the window was $3000.00 more than the price advertised on Auto Trader online. I was told there policy was to price the cars higher than advertised and if the customer didn't ask about the higher price than that was there problem. The car had a hand sized dent in the drivers side quarter panel, the drivers side mirror was not the same color as the rest of the car and one of the fog lights was broken. They refused to correct any of these issues because I refused to pay the $3200.00 extra charge. When I got the car home I inspected it closely and found 6 .223 (AR15) bullets in the trunk. The car also had a broken motor mount they refused to repair. Looks like there certified used car inspection is just as crappy as there sales department. I will NEVER buy a car from Midway again nor will I recommend them to anyone!!! More
by maggie1965622
Employees Worked With
Callie
October 04, 2022
I have been buying cars for more than 40 years, and working with Jacob Hill was the best car buying experience I have ever had. NO games, straight talk and I ended up with an amazing vehicle. I highl working with Jacob Hill was the best car buying experience I have ever had. NO games, straight talk and I ended up with an amazing vehicle. I highly recommend him to anyone buying a vehicle. A shout out to the fabulous service department. Mr. Anaya and his team were great and the gentleman who did the financing for me was truly a gentleman in everyway. What a change from my last experience! More
by cpercy
Employees Worked With
Jacob Hill and Mr. Anaya in service and very nice ex Marine in Finance,
October 03, 2022
Buyer beware. We just bought a used car for my 16 year old daughter here and the car they sold us has tires almost 5 years old and we’re completely rotted on the i We just bought a used car for my 16 year old daughter here and the car they sold us has tires almost 5 years old and we’re completely rotted on the inside. Firestone told us they should have never sold us a car with tires in this condition. As a result, my daughter blew out her tire, almost got into a serious accident. Completely disregarded the safety of a new driver. They don’t care and they are very unethical. I have heard bad things about them but they had what we though was a good deal but know I know why. More
by chriscooper2113
Employees Worked With
Jacob
July 26, 2022
Corwyn, Carlos, Julio and Miguel were in outstanding and great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down a As well as extra protection for our 2022 Sentra 😉 Thank you The Jinez Family 👪 More
by I Jinez ❤️
Employees Worked With
Corwyn, Julio and Miguel , Carlos Velarde
